6/27/26
Verified Renter
Move in review I will say that once I showed up for my move in appointment in person, things were much easier to figure out and the staff was nice. However, leading up to move-in, getting in contact with someone was nearly impossible. I called many times, left messages, and received 0 calls back. I had many questions about my lease, and was receiving little to no information to work off of. I eventually received a move-in packet email (after my roommate called and asked why we hadn’t received... anything yet) which provided me with some information, but also advised me to complete some tasks that I later found out were not necessary to finish until I my move-in day. It seemed like there were some discrepancies between the information I was receiving by email and what was actually expected of me. For example, the email stated that our first rent payment was due 7 days before move-in, but once I picked up my keys I was told “it is easier to just wait until we meet in person” because I ended up overpaying. Another issue I faced was that I did not receive my leasing document to sign until I showed up to pick up my keys. I then had to wait for all four of the people that needed to sign my lease to answer, be able to stop what they were doing, and sign the documents in order to actually receive my keys. This meant the appointment to pick up my keys ended up lasting over 2 hours when I was told it would be 15 minutes. Now that I am settled into the apartment I am happy with the unit, but would have appreciated a better system before move-in day.
Review from Apartments.com
Property Manager at The Berkeley responded to this review
Thank you for the detailed feedback, Mia. We're glad the in person experience was a positive one once you arrived, and we understand how frustrating it is to deal with unreturned calls, mixed information, and a longer than expected wait for your keys... leading up to that. We'd like to look into what happened during your move-in process, so please reach out so we can follow up with you directly.
















