Boulder Creek Apartments

I’ve had a great experience at Boulder Creek Apartments! The community is well-maintained, peaceful, and in a super convenient location—close to everything in the Jeffersontown area, including shopping, dining, and local events.

The office team is professional, responsive, and truly cares about residents. Any questions or concerns are handled quickly, and communication is always clear. Maintenance has also been reliable and efficient—work orders are completed in a timely manner, which makes a... huge difference.

The property itself is clean, and you can tell there’s a lot of effort put into keeping the community looking nice. It’s a welcoming place to live, and I appreciate the overall atmosphere here.

I would definitely recommend Boulder Creek Apartments to anyone looking for a comfortable and well-managed community! Read More

I have been a resident here since 2021. I used to love my home and the management until recently. Unfortunately, new management has taken over in the recent months. I was anxious about this change, and now I can see it wasn't without reason. The new management is forcibly charging every resident a monthly fee for a trash valet system that has been proven to be extremely faulty and unreliable. This trash valet system made an error by neglecting to pick up our trash one evening. Because of this... and the warmer weather coming in, ants crowded the trash can before we were awake and able to notice the trash left behind. I was then charged a violation fee without any notice for leaving my trash can outside for a single day. I had to find out about this fee when I received my monthly breakdown of my rent and called to get more details. I was then told by management that the protocol should have been to bring the pest filled trash can inside my home to avoid receiving the same violation fee in the future. After much discussion, I decided to simply pay my extra fee and move on. However, I wanted to take the time to write this review in hopes that others don't fall for the pretty trap that the new management has laid out. Good luck to anyone out there apartment hunting! Read More

Technically, they said it could be "bat bugs," a distant cousin of the bed bug, but then it turned out to be bed bugs. They were there when we showed up, and they couldn't find any after an inspection. We finally spotted one coming from a vent, bagged it, called the inspector, and then it took a month for them to spray. I asked them if they were going to notify the neighbors, they said they would, but neighbors said that they didn't, and they certainly didn't spray their apartments. They even... had the nerve to try and fit me with the bill. Very inhospitable. Read More

This complex is divided onto two sides of the street, and the side the office is on is given a lot more attention. The units on the other side have really old carpet, rotten, dusty insulation and very dated utilities.

When my roomate and I reported that every time we use the heat, we immediately have allergic reactions to the ducts, we were told that the insulation is so old that to replace it they'd have to remove the wall. And that was the end of it.

Little is done about noise complaints (... and there are a lot of them ).

The maintenance team is top notch as far as service and always responds to calls promptly, but a time or two, they have come in without warning. Which is a huge issue.

If you have pets, forget about it. The non-refundable pet deposit is very high, on top of a monthly pet-rent. Read More

I love being here. Nice people, nice place, convenient.