Ashton Reserve at NorthLake

We sincerely apologize for the frustrating experience you’ve had since moving in. We understand how disappointing and stressful it must have been to deal with multiple maintenance concerns, mailbox key issues, noise disturbances, and the smoke odor... in your apartment. This is not the experience we want for our residents.

We appreciate you bringing these concerns to our attention, and we would like the opportunity to make things right. Please contact us directly at the leasing office so we can address each issue thoroughly and work toward improving your experience in our community. Our goal is to remind you that you made the right decision choosing Ashton Reserve, and we are committed to providing you with the comfort and service you deserve.

You can reach our office at 980.207.2508 or by email at ashtonreserve@willowbridge.com. We look forward to speaking with you soon.

-Your Team at Ashton Reserve Read More

Thank you so much for your kind words! We’re thrilled to hear your move-in experience went so smoothly. Maggie truly cares about making the process as stress-free and welcoming as possible, and we’ll be sure to share your feedback with her. We... appreciate you choosing our community and are so happy to have you here! Read More

Good morning,

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced at mo concerns have yet to be addressed r goal is to have all homes ready and in excellent condition prior to your arrival, and we regret that... this was not your experience.

The move-in inspection form is intended to ensure we capture any remaining items; however, we understand how frustrating it can be to encounter maintenance concerns, such as a sink leak, after moving in. While submitting requests through the resident portal helps us track and respond efficiently, your concern should have been addressed promptly.

Please contact us if your maintenance requests have still not been addressed so we can coordinate with our team to resolve the issue as quickly as possible. We appreciate your feedback and are glad to hear you are otherwise enjoying your apartment.

-Your Team at Ashton Reserve Read More

Thank you for taking the time to share your feedback. We’re glad to hear that you’re enjoying the quiet community, the included internet package, the convenient location near shopping and major highways, and the space in your apartment. Those are all... things we’re proud to offer our residents.

At the same time, we sincerely apologize for the delays in responding to your maintenance and amenity concerns. Waiting nearly a month for a repair and experiencing delayed communication regarding the fitness center is not the level of service we aim to provide. Your feedback has been shared with our team so we can improve our response times and communication moving forward.

We also appreciate you bringing the pet waste and valet trash concerns to our attention. Maintaining clean community spaces is important to everyone, and we will be reinforcing pet policies and reviewing our valet trash service to ensure it is being provided consistently.

If you’re open to it, we would appreciate the opportunity to connect with you directly to address these issues and ensure your outstanding concerns—especially the valet trash service—are resolved as quickly as possible. Please feel free to reach out to the leasing office at your convenience.

Thank you again for your honest feedback. It helps us improve the experience for all residents.

-Your Team at Ashton Reserve at Northlake Read More

Thank you for sharing your feedback! We’re so glad to hear that you’re enjoying the peaceful atmosphere and the pet-friendly nature of our community. It’s great to know that your experience has matched what was promised.

We also appreciate you... mentioning the concern about pet waste. Keeping our community clean is important to everyone, and we’ll continue reminding residents about the importance of cleaning up after their pets so that all neighbors can enjoy the outdoor spaces.

Thanks again for being a valued part of our community!

-Your Team at Ashton Reserve Read More