Village on South Carpenter

Every time I call the head office, they are incredibly rude and unhelpful. Many times I have asked a direct question just to be told "check the terms of your lease" for the amount im paying. I would hope the office might make some time to actually answer questions. And not just be incredibly rude to the tennants that pay them. On multiple occasions I've had to call the property management company millennium property at 1 216-831-1400 to get my questions answered, and my concerns heard.

I really love living here with my family and Camden in a great addition to the office

Management is not helpful, they are unprofessional and rude. State they are "enforcing rules" but I have no idea what rules they could even be enforcing since nothing is maintained the way it should be.
They refuse to fix anything and will find an excuse not to do it.

I am a current resident and I have been here for two years. I can’t count on one hand how many times I’ve contacted them with no reply. Voice messages left, emails, in app messaging, no response. But when you go to the leasing office, they’re doing nothing….. I love the apartment itself but the communication is enough that I regret renewing my lease. The walls are thin and I hear everything my neighbors below me say and do….. I can hear my next door neighbors talking constantly even with my tv... up. At some point my neighbor did it on purpose and I expected management to step in and correct the poor behavior as it affects ALL surrounding neighbors experience…. But they can’t do that because they don’t respond.

There is a fellow who walks around and stares in peoples cars and homes. And has on many occasions approached me or my guest and made inappropriate remarks, I reached out to leasing to find a resolution, left a voicemail describing urgency, that was months ago……. No contact. I no longer feel peace or security and I feel like leasing took my money and stopped caring about my experience here. Not to mention the lack of security for packages or me reporting an animal eating at my walls with once again no response. Read More

I really used to love living here, we loved having Ashley as our leasing agent the first couple years. It started going downhill this year when I would try to get in contact with the office multiple times and received no answers. I had to reach out to management for them to have the leasing office call me. We kept our apartment very clean, deep cleaned right before we left, primed the walls, and installed new blinds took pictures of everything in case we didn’t get our money back and of course... did not get our whole deposit back. They took the majority of the money out to just walk through our apartment. The apartments smell like smoke, the walls are so thin I could hear everything happening next to us and above us. The landscapers cut our internet cord and the leasing agent told us “it happens all the time”? They never plow the parking lot in the winter. Now they’re raising their prices a ton, again I really liked living here until this year when everything went downhill after they got under new management. Read More