The Willows at Shelby Farms

The office the is rude and very inconsiderate, please never move here especially the manager she is the WORST one!

This place is literally covered in garbage and bugs everywhere you look. It’s completely unsanitary and unsafe. DO NOT LIVE HERE!

Infested with ant , don’t do it !!!! I thought that because I lived there before that I wouldn’t have an issue but no it’s infested and they would not give me my money back .

I am in my 3rd year at the property. I moved into a renovated unit - new everything basically and have been very comfortable. Living alone I have felt safe and connected. The maintenance staff has been so responsive and helpful. The office staff is polite and follows up. Yes, I have dealt with ants on occasion - pest control has addressed and remedied. Yes, there is a 60 day move out policy, which is in your lease info. I have loved my fireplace in the winter, my balcony in nice weather and... the wooded setting of the complex. Mgmt is working on improvements constantly. The only thing I feel is missing is valet trash service. Read More

I have roughly live at the complex for 15 months, since I’ve been here I’ve dealt with several bug issues, ants (winter 23-24, house flies (May-June 23, and fruit flies (April-June 24). Whenever I talk to the staff, they say that it’s normal. AC went out (Approximately June 10, 2024) the maintenance team closed the tickets prematurely before the issue was resolved finally on July 5, 2024 my AC was fixed. The complex gave me one portable unit during that time, resulting in temperatures, only... being several degrees cooler inside, and it was outside. I spoke with the assistant property manager (7/2) that told me she would relay the message to the property manager and get with their corporate office about securing a credit additionally, I reached out to the district manager (7/10) who also was supposed to call me back the next day to finalize the credit amount and it’s been almost 3 weeks and I’ve still have yet to hear back from anyone in management. There’s been several break-ins into vehicles, including one that happened last week, and the property claims that there is surveillance and a security team that patrols at night. The on-site laundry facility is locked at completely random times; The trash compactor appears to break or malfunction at least once a week this has been since I’ve lived here when I talked to the district manager three weeks ago she told me that she was aware of the issue and had recently escalated it to the company that provides maintenance for the trash compactor; when it isn’t working a padlock is put on the compactor and no communication is sent out to the residence to inform them therefore other residence go to the compactor see the padlock and drop their trash off in front of it, causing there to be a pile up of trash at the front of the complex most recently they put orange cones near the compactors entrance, but I watch multiple vehicles stop at the cones and steel dump their trash in front of the compactor door again I say there are signs posted that it’s under surveillance however nothing seems to ever be done to the individuals that are doing it because it still consistently happens. Read More