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  • APARTMENT LIVING

    3 Keys to Engaging your Followers

    Content really is King! You can have all the Facebook “Likes” in the world but without engaging content, your Facebook page is about as useful as a 3:00 a.m. infomercial. We know Facebook isn’t a tool for talking at customers; its greatest strength is to provide a place where people can have lively interaction and […]

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  • APARTMENT LIVING

    Dear Fair Housing Lady – Maintenance Requests

    I am a Maintenance Supervisor and recently I had a discussion with a colleague at another property.  He got in trouble when he told a resident that there were several work orders in front of hers and that she would have to wait to have her problem fixed.  He said he was told this was […]

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  • APARTMENT LIVING

    Dear Fair Housing Lady: Cooking Odors?

    Dear Fair Housing Lady: While we welcome folks from all over the world to be residents at our community, what can we do when some of them cook with curry (or other things that I don’t even want to think about)?  Quite frankly, sometimes it smells bad and then their neighbors complain to us in […]

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  • APARTMENT LIVING

    Fair Housing Factoids and Word Search

    Dear Fair Housing Lady:I have been attending your classes and reading your articles for what seems like years now.  Do you ever get bored keeping up with all of the Fair Housing issues for our apartment industry? Sincerely, Just Wondering Dear JW: It not only seems like years that I have been teaching fair housing, […]

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  • APARTMENT LIVING

    Dear Fair Housing Lady: Merry Christmas?

    Dear Fair Housing Lady, At this time of year I would say “Merry Christmas” to you, but I am oh-so-nervous to do that.  My manager says that would be a violation of the Fair Housing Act because anything related to religion is a no-no (I am even afraid to say “sin” because that might have […]

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