The River Lofts at Tobacco Row

I moved into this community on May 8, 2026, and from day one, the air conditioning in my apartment has not functioned properly.
I submitted a maintenance request immediately and emailed management. Initially, someone came out promptly, but the repair lasted only a few days before the AC stopped working again.
Since then, I have submitted multiple maintenance requests, sent emails, left voicemails, contacted the emergency maintenance line, and visited the leasing office in person seeking updates.... Despite these efforts, communication has been inconsistent and often nonexistent.
The temperature inside my apartment has repeatedly exceeded 85 degrees, making it uncomfortable and, at times, uninhabitable. I was forced to make multiple two-hour trips to stay with family and retrieve a portable air conditioning unit from storage just to make the apartment somewhat livable.
The HVAC issue has also had a direct financial impact. Before installing the portable unit, the system ran continuously without properly cooling the apartment. As a result, my first electric bill exceeded $180, leaving me to absorb increased utility costs for a problem that has existed since move-in.
What has been most frustrating is not just the HVAC issue itself, but the lack of communication. I had to physically visit the office to get a response and have someone inspect my unit. I repeatedly initiated contact just to receive basic updates. I was eventually told a part had been ordered, but weeks passed without any follow-up, timeline, or status update.
As of June 4, nearly a month after moving in, I still do not have functioning air conditioning and have received little meaningful communication regarding resolution. I even had to visit the office again today simply to have my ticket reviewed.
Maintenance issues happen, but residents should expect urgency, transparency, and consistent communication when those issues affect habitability. Unfortunately, that has not been my experience here.
If you are considering moving to this property, I strongly encourage you to consider how management handles maintenance concerns and resident communication before signing a lease. Read More

Lived here for two whole years and hated every second of it. There was never a time that something wasn't broken in our apartment. Whether it was mold, our garage collapsing and falling apart, water building up in the drainless water heater pan, the flooring coming up, the railing disintegrating, the gas leaking in the fireplace non stop, there being 0 working smoke alarms upon move in, the front door not working, the back door not locking, the drains not draining, etc. We would have to yell and... beg the office to fix major things. I had to make a huge fuss and nearly yell at the office to get them to fix our front door, which wouldn't open without 200+ lbs of force, meaning I would have to stay home all day and miss work for months upon months so our family could get inside. Service requests would be deleted after a few days and never fixed, gas lit into thinking issues were our fault, etc. My car was damaged several times when the garage was collapsing and never paid or admitted it. (This includes maintenance breaking glass inside of our garage and never admitting it.) I'm surprised this place still exists let alone is allowed to rent out.

By the way, did I mention the bugs? Bugs. Constant. Holes in nearly every door frame and window left space for all sorts of pests. Spiders, mice, rats, flies, etc. Hundreds of dollars worth of stuff ruined by rats.

And the best part? Despite having a front and back door, you can't get packages delivered to your house. They go to the office, which is open at the most obscure hours and closes for funsies at random times and dates. Good luck getting perishables delivered either, they'll lock the doors 30 minutes before closing despite being open for barely five hours in the day (which, by the way, is when everyone is usually at work.) Read More

Maintenance is so subpar I've wish I could give this place 0 stars. I got leaks in my roof for the past 1.5 years. They refuse to fix it. Leaking on bed and furniture. It takes literally months for them to address any type of work order. My neighbor across the hall is at war with the front office due to the same reasons. She's even refusing to pay rent due to this. I can't wait to move out. Worst apartments I've ever lived in. Don't move here and save yourself the stress.

I have lived here six years and plan to reside here indefinitely. It?s all about location and the cost-effectiveness for my budget.

The Consolidated apartments provide lots of square footage for the price. I?m not in the market to buy a home as my career keeps me moving. Meanwhile, the apartment is energy efficient, and I enjoy the floor to ceiling windows in my unit. I have a view of the tree canopy overlooking the swimming pool. This will be my home for one more year.