Colony Woods Apartments

My AC hasn’t been working in a month. The maintenance team changes like you change draws. They also tend to lose tenant keys and can’t figure out anything. I’ve also been waiting on my new dishwasher because my current one leaks . Also the water has been turned off over 10x since in been here (September) because there’s always a “leak” somewhere on the property. These apartments are ok considering the price & area but they are terribly built and maintained.

Our a/c unit has been broken and leaking Freon since we moved in in October. Front office employees lie to your face. Terrible- do not trust Arcan

On April 6, 2022, I paid a deposit of $100 and a pet deposit of $600, in order to secure a two bedroom, two bathroom apartment at Colony Woods. Around May 1st, I received a call from their office that the apartment was no longer available. The woman whom I spoke to shared that the couple living in the apartment was no longer moving. I got my $100 deposit back but I didnt get my $600 pet deposit back. I went by the office countless times, called the current owners for the complex and the previous... owners. The Colony Woods office employees started out understanding, while they offered many excuses, but I was determinded to get my money back and they eventually became hostile. I not only had to find another apartment, within 3 weeks of my move out date, I had to find a lawyer. I had such a bad experience and I didnt even live there. I would not suggest trusting this company with your money. Read More

My roommate and I moved out of this complex a month ago. We originally did the 6 month lease because we planned on continuing the lease to move into a more renovated apartment. I am so glad we didn't get a longer lease! We were told that everything was ready for us to move in, but the refrigerator was broken; it took two weeks to get a new one. We also had seven (most likely more) major maintenance requests. One was the air conditioner that kept on running even though it was on auto. This... overcharged our power bill, so we had to manually turn it on/off. Maintenance repeatedly came and said they fixed it, but it was never fixed, even upon moving out. We also had multiple times where we didn't have hot water. It took them multiple days to come out and fix it; imagine, cold water in the winter. But honestly bless the maintenance team because they told me they were so booked. Management sucks. They never answered the phone. Also, they have office hours, but I guess they were too lazy to be on time. I would describe them as incompetent. Don't move here. You can find a much better place for the price and for your sanity. Read More

My roommates and I moved here less than 2 months ago. Upon move-in, we created a list of things that needed to be fixed (i.e. clogged drain, no fire alarm, broken stove top, broken door lock, etc). It took maintenance a MONTH to fix our stove. We could not cook in our own apartment for a month! They finally fixed the stove, but nothing else on the list. Just this week our HVAC started leaking, causing the carpet to become completely soaked and water to seep in the walls. Office staff and... maintenance have been absolutely awful during this process. It's been almost 48 hours and our carpet is still soaked, nothing more than a fan blowing on the soaking carpet. They did finally fix some of our other issues, probably just to cover up for the giant mess they have caused in our living room. Carpets are being ripped up, the apartment reeks of mildew (gives us headaches just to be in there), and everything is STILL WET! Not to mention I have had packages lost due to their negligence. Just to say that I am unhappy would be the understatement of the years. This is causing us to think about terminating our lease early (extremely costly) and moving after just two months. If you're considering a move to colony woods, you might want to think twice. Read More