The Reserve at Fairway Hills

Once I first moved to the apartments in 2020 it was a good experience once the new apartment manager took charge the complex went downhill! She’s extremely unprofessional and does not care about her residents! So please be careful if you’re interested in these raggedy apartments.

When I move in these apartments they were and the workers were pleasant back in 2019. Through 2019-2022 there staff changed they became more unprofessional I lived in an apartment for 3 years and the people never gave me Windows screens after promising me that they would order me some. Had plenty water leaks that they were slow to fix. And when I moved out . They charged me with all kinds of charges. The fri t office hung up on me and wouldn’t give there names.

I toured several available units before I found the one that was just right. The management staff were very understanding and helpful in my quest. They must have had some maintenance staff change because some of the units were in pretty poor condition while the one I settled on was pretty nice. The move on process was quick and easy. So far, everything seems great.
The maintenance staff was friendly but not particularly talented; but, if you're even slightly handy, that shouldn't be a problem.

The Townhouses are cute, and cheap for the Huntsville area. I have lived here almost two years, and over the last year it has been in a steady and rapid decline, plus I can foresee the rent skyrocketing to prices that mean you should look for a better place. My rent spiked over almost $200 in just a year, while nothing was improved and the neighborhood got increasingly worse. Including a leak in the main waterline which lead to flooded parking lots and grassy areas, potholes, and shootings in... the surrounding neighborhoods that are managed by the same company.

Management is not helpful and maintenance is severely lacking. Less than a week after moving in, my kitchen flooded because the AC drip pan was over flowing. Maintenance tried to tell me my floors were "floated in, and that is residual water from that process"- seriously.

Then my apartment was infested with German Cockroaches and I had to call the office everyday and send pictures of the insects in every corner nook and cranny of the apartment, just to get them to send the pest control company in.

Currently I am having to call the office every day to see if they have bothered to check out the air conditioning that is not cooling the upper floor. I reported it to maintenance more than 10 days ago. 10 very hot days ago.

When I did get the property manager on the line, she told me that the upper level is 85 degrees because "heat rises and that is just normal". I have lived in townhouses for 10+ years and I have never had issues like this before, in fact even last year I didn't have this issues in this exact same townhouse. SO I know this is not normal.

I mentioned I think there could be a rodent in the AC duct work, because I can hear it scurrying around, pest control came out the next day, but said he could not look into the duct work

All of this on top of the "normal apartment life woes" - like loud neighbors and people not cleaning up after themselves or their pets. It is honestly too many problems for far too much money.

All in all, I think it is clear I will not be signing another lease here, and I strongly advise anyone who thinks they might to look closely at the reviews and the neighborhood before you do. Read More

Nastiest apartment I have ever stayed in! Pest control in this area is horrible! Pest issues as in roaches! Maintenance team don’t put enough effort in their work! If I could rate this place a -20 I would! Never ever stay here! Not a home at all! You would not be able to live with roach problems! I could not cook in the kitchen or wanted company to come over due to big issues! Also, told property owners about situation they do not care! Also stayed her for a 9 month period, they took deposit... over nothing and even when I expressed the bug issues nothing was resolved or manger never cared Read More