4/8/25
They lie to you and don't honor move-in specials
They advertise a $500 gift card as a move in special, i ask at the time of signing my lease if I would receive it and was told that I would. The leasing office told me that it would be sent to my email. I've been here 2 months, have asked 4 or so times about when I would receive it and they said they would look in to it and let me know. (They never did) or that i should receive it in my email. Now I receive an email stating that I don't qualify for the gift card. They lied to me. I should have... went somewhere else where they actually honor their move-in specials.
Review from Apartments.com
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Property Manager at Flats on Chapel responded to this review
Thank you for taking the time to share your feedback. We’re sorry for any confusion regarding the concession. We strive to provide high-quality service and clear communication, and we regret to hear that your experience did not reflect that. Your... comments are appreciated, and we will be sure to take note of them moving forward.