Royal Crest Warwick

We discovered Royal Crest Apartments in Warwick RI eight years ago when we sold our house. To this day we are enjoying a three bedroom apartment, taking walks around the beautiful grounds and all of the amenities. There is a great office staff to take care of concerns. However, the real star is the maintenance department. They are always available to take care of any problems that we may encounter. Tom Ugarte is the maintenance person assigned to our building. When we have a problem, Tom... arrives in a timely manner and solves the issue. He is thorough and always has a solution for the problem. Tom's work always exceeds our expectations. We will definitely give Tom a 5 star rating Read More

The price that they are asking is absolutely astronomical. On top of our rent, all the additional charges were never communicated. We have never turned the heat on in our apartment, but utilities are shared so we continuously pay for other people's utilities. We pay for pest control, but this does nothing to help with the mice and bugs. On average, our monthly payment is at least $200 more than our base rent, not including electricity, cable, or renter's insurance, which we pay to an outside... party. Part of the reason we chose this apartment was the amenities, including laundry. The laundry room is disgustingly dirty all the time, reeks of trash, and is way too small. There are two washing machines and 3 driers for 24 apartments (about 50 people total). Additionally, there has never been a time during which all five machines have actually been functioning. I have brought this to the attention of management multiple times, and they continuously pass it off as a user error. The tennis courts have not had a net for the past two years and the gym has 1 of each machine, which renders it unusable when more than one person chooses to work out at once. The common areas of the apartments are vacuumed about once a month if we're lucky. The apartments themselves appear nice but are extremely poorly built. The floor literally peels up and the walls are paper-thin with no wooden studs to hang things. Our shower tile is caving in and it is clear the bathroom is filled with mold, but when I brought this to the attention of management, they simply regrouted the tile. Our brand new oven has been broken since the first month we moved in. For the price we pay, all of this is unacceptable. Read More

I moved to RC in 2018 only because they allowed me to bring my Saint Bernard. I was on a time crunch so I really did not look around. Although I did not really like it there, I renewed the lease because I still had a child in school. I recently left and moved to NH. So ... the pros are nice grounds, nice place to walk around, maintenance are nice/helpful. The cons are: overpriced for outdated buildings; appliances/paint/flooring are VERY cheap. My son fell in the shower (someone painted the... tub!) and his arm when through the tile wall. There was no sheetrock. I said that there was no way the building is up to code and I was told that they know and they are grandfathered in. So I will be getting a bill. Lots and I mean LOTS of water stains in the ceiling. Birds are nesting in the AC units. I have never been so sick with respiratory problems in my life. The apartments smell musty. My kitchen always smelled like garbage and the dishwasher really didn't work- which I suspect was a combination of bad plumbing and cheap appliances. The "flooring" is horrible. You can hear everything above you - such as a child running and jumping at 1am every night for months. And then there are the people who live in the community and HATE dogs. I can't tell you how many times I walked totally out of my way to avoid these people, and yet, it was still not good enough. My dogs (Saint Bernard) and border collie mix were very friendly. My experience was that the smaller breeds were the barkers and aggressive ones. I understand everyone has their own personal experiences, but it's a dog friendly place. SO, if you are okay overpaying for the grounds, then you may like it here. Otherwise, try to look around. I will say that since I left RC, my asthma has improved a lot! This new apartment does not smell like garbage or musty. The appliances work, the washer and dryers work, the people in my building are very dog/animal friendly. Oh, the last thing, I decided to rent in NH before buying again since the market is so crazy. RC said I have been late 9 times on rent. I have no idea what they are talking about ---- I asked for clarification and received none. I'm not sure if they said I was late if I paid when it was due. As far as I was told, they can't demand rent before the due date. Keep track of EVERYTHING. Read More

I am very happy with my choice to live at Royal Crest Apartments. The team at Royal Crest Apartments was personable and quick to accommodate me during a last minute move in. I appreciate the friendliness from the staff at the leasing office, the maitence staff, my neighbors and the mail team. I like how the gym is spacious and clean, no other apartment complex’s gym can compare. On top of that, the location of the Royal Crest Apartments is ideal in the state of Rhode Island.

As many other reviews have stated, giving Royal Crest two stars is being extremely generous. My husband and I lived in this complex for two years and were less than satisfied in many regards. The buildings are weathered and falling apart, our unit had no natural light, the trash situation was a joke, and the emails that are periodically sent out to residents were condescending and passive aggressive (as was most of the communication with the front office and with Josh, the manager). Similarly,... in our first week living there, the catalytic converter was cut off our car in front of our building and we were provided no support. These are things that can be overlooked except for the fact that you are DRASTICALLY overpaying for what you receive. Not only that, but our move-out experience was HORRIFIC. There was a huge miscommunication on the end of Royal Crest and when we attempted to bring these concerns to their attention and to the attention of Aimco in general, we were shrugged off, our emails were ignored, and we were not taken seriously. All of this resulted in them keeping our $500 deposit and charging us $400 on top of that.

At first glance, Royal Crest seems nice enough – updated club house, nice pool area, and seemingly friendly employees – but I cannot begin to express how wrong this impression proved to be. All they care about is getting people to rent and squeezing as much money out of them as possible. Read More