PINEBROOK APTS

It's been a year since I left Pinebrook. We been resided there for almost 18 years. Good and bad experience living on to this community. Closed to supermarket, schools, church, freeway and of course Nicolet Ave-best for Christmas season. I left Pinebrook because my family need a bigger space. I gave 1 star because I never got my security deposit. And not even that, after leaving the apartment they charged me for renovation, cleaning and even the re-paint job. I was with residential manager... Claudia to endorsed the key and check the apartment on my last day. She checked everything on the list. She said "eveything is OK". I keep calling the office to folllow up but the assistant says the manager is not available. Never got a chance to talk to them. Read More

If you like the retirement home feel and enjoy getting ignored and lied to by your leasing office with delays on every email and question you ask them. This is the place for you!

In all seriousness, this is the WORST apartment complex I’ve ever lived in. To start things off, the first day we went to tour the apartments, the leasing agent was getting yelled at by a resident because the leasing manager, Claudia, hadn’t responded to her email request in over 2 weeks (this is a very common thing).... We should’ve taken that as a red flag, but we know some residents can be difficult. We experienced this for ourselves soon enough. Claudia and Zaid, the leasing manager and agent, take 1-3 weeks to respond to EVERY question and inquiry via email. They never answer the leasing office phone.

We were also told extra parking was available during our tour prior to submitting an application. The day after we submitted the application and paid the applicable fees, the leasing agent said that no extra parking spaces were available. We let it go, and followed up 2-3 times with the office to see if anything opened since we were put on a “waiting list”. A year later, No spaces opened up, and the last two emails for our follow up that were sent were ignored completely by Claudia and Zaid. We just gave up at that point.

In addition, we were told during our tour that the apartments were built sturdy and it felt like “your neighbors weren’t even there”. WRONG. You can hear every little pin drop in someone else’s apartment. The floors are built so poorly that when you walk around it shakes the unit. We even got a noise complaint during holiday time when we had family over. It’s a HOLIDAY! Family will be gathering during those times. The office didn’t even call or email us to give us a verbal warning or to even get our side of the story when the neighbor who we know complained came out of his unit and screamed at my 7-year old nephew when we were walking down the stairs. They just gave us a Written Warning the next day. They really value “community”. Poor leasing office manager and agent, they really need to brush Claudia and Zaid up on people skills because they are losing residents. 4 other residents moved around the same time we did for these similar reasons!

On top of all that, there’s no gym. The property management company has a lot of work to do with this leasing office team. Im glad to be done and gone with this place! Stay away! Read More

I am really happy with my interaction with the manager - Zaid. I will have to move to the Pinebrook Apartment in Apr'2023 but even before moving, I must say the kind of support & guidance I got from Zaid is awesome. I wish his continued support throughout my stay with Pinebrook Apartment.

Management is new and started making a lot of much needed changes to the apartments! They are remodeling apartments, they repaved and renumbered the parking lot and they even got us new mailboxes! They are bringing this property together and I truly appreciate them all! Keep up the great work guys!

I have been living at Pinebrook for almost two weeks now and have absolutely loved it. It is a quiet community that consists of small families, young couples in their 20-30's, and commuters. I currently live in one of the newer renovated units and was shocked by not only how gorgeous the unit was, but how CLEAN it was upon moving in. One of the property managers, Evangeline, was also a joy to work with. She is kind, patient, and extremely friendly. Something that I was particularly grateful for... was that she was not pushy during my tour (something other property manager's should really take note on). So far, I am in love with this community :) Read More