Los Olivos at Irvine Spectrum

Overall, our living experience was good, however, what we found difficult and frustrating was the constant banging and noise from the upstairs neighbor. We sent multiple complaints to the leasing office and it stopped for awhile but continued weeks later. The noise was extremely egregious during the times we are sleeping (i.e. 1am to 2am). With limited support from the leasing office we took matters into our hands to alleviate the situation. I recommend more stringent consequences for the... loud neighbor especially if a new tenant move ins and has to deal with the same situation. Read More

Among the myriad Irvinecompany Apartments in and around Irvine, Los Olivos is one of the nicer ones. Our initial impression - given the price point and location - was that Los Olivos would be a bit more 'premier'. that was a wrong impression. yes it is expensive, yes it looks nice when you drive in, but the apartments are very average. Average construction and average grade of appliances and average grade of finishes like flooring, cabinets, etc. Actually, the apartment we got feels very... 'cheap'. At a premium price. They charge more because they can - not because they offer a superior product.

We have had nothing but good response and experiences with the resident services office and maintenance. We have kept maintenance busy :)

When we did our initial occupancy walk through inspection, I photographed many things that I thought were shoddy or simply missed by their own walkthrough. Just sloppy work. Anyway we have photo proof for our final departure inspection that stuff they might flag was there when we moved in.

The part of the community we are in is pretty quiet. sure there's the loud talker neighbor that has to sit every friday on his deck and engage in a cell phone speaker conversation with some other loud talker like we all want to hear them talk. but I digress. We hear more outside noise from inside than inside wall to wall neighbor noise. We hear heavy handed thumps and bumps from neighbors doors and cabinets but no talking etc.

Parking - open parking is hit or miss. If you have a garage and dont clutter it up, you have guaranteed parking.

Overall - not worth the price point. They are profiting off the location, which is what I guess places like this do. Read More

It's been about 2 months since I've moved in here and while it is beautiful, the RSO-staff, maintenence-crew, and any other department, where you would need to speak to a human, is completely dysfunctional and practically absent. I've called the office 17 times, left 5 voice-message, and have emailed them a bunch of times; At this point it doesn't matter whether it's carelessness, incompetence or otherwise; This is an abysmal place to call your home.

I am a new tenant, moved in at the end of June 2022.
It has now been 2 months, and we already had to be relocated out of our unit. We only lived there for ONE MONTH, and there were so many things that needed repairs on.
We were asked to leave our unit because our AC unit was leaking. We went without AC for 2 weeks in the dead of summer and they didn’t do anything for us. We expected calls from them for updates, but got nothing for days. It wasn’t until I got angry that they sent over a small... AC unit that barely did anything. Another week goes by and they tell us we have to be relocated. The manager, Chris, offered to send us to a hotel, but we would still be responsible for paying our rent because they’re footing the hotel bill. After the lack of communication and going without AC with no updates for weeks, it was very disappointing to hear that THAT was the only thing they “offered”. We obviously declined and found temporary places to live that would give us a “rent credit”.
It is now September and we still do not have a date set to move back in. We have been gone since the beginning of August. They have given us multiple move in dates, only to be pushed back week after week. I have been calling everyday this week to reach out to Chris. Every time I am told he’s on the phone or talking with someone, but they will make sure he calls back. He has never called me back EVER.
It has almost been a month since our move out and this experience with Irvine Company has been nothing but disappointment and frustration. They do not ever keep their word with you, even if it’s a simple phone call. I called and asked them a week ago to put us in the hotel they originally offered, and of course Chris never got back to me. You would think with a large community they would be more organized and have clear priorities, but they don’t provide or do the bare minimum for their tenants. Read More

My family and I had a very disheartening experience at this property. We had a major flood in our house in the middle of COVID, and were displaced from our home. We were able to find a short-term rental at Los Olivos (4 months). The experience through the lease was fine - the disappointing part was upon our move-out. With 33 days left on our lease term, my wife and I were walking by the leasing office and called to ask if we could get any necessary paperwork to complete our 30 day notice. They... asked that we email to confirm our move-out, which I totally understood given COVID. The following day (32 days left), I sent an email with my wife as a cc on the email, to let them know that we were moving out on our contractual term date of the lease. I received an email back a full 24 hours later, thanking me for "confirming my move out date", and asking that we fill out a notice to vacate form. I signed the document with 31 days left on the lease and submitted. 2 days later (29 days left on our lease), we received another note again thanking us (again) for confirming our move out date, and asking that my wife also submit a signed notice to vacate form. We submitted it on the same day as that email. We received a final a month later, which I paid promptly. Then a full 30 days after that (which is now 60 days after the email exchanges), we received a bill for ONE additional day, because they indicated that they did not start the clock of our 30 days until they received the signed move-out document from my wife, even though we had confirmed multiple days prior to our 30 day period via email (per their request).I figured this was just a misunderstanding, so I called Marcela in the leasing office and inquired about the sequence of events. She told me that this was their practice, so there was no need for them to explicitly tell me that I hadn't met the requirement through the multiple calls and emails where they told me I had "confirmed my move out". Marcela told me she would inquire with her manager Kayla, at which time they both told me there was not going to be an exception made. I had plenty of time to remedy the situation prior to the 30 days if I had any understanding that I had not fully met the requirements of the lease. While it was only $130, the deceitful practice blows my mind given the size of Irvine Company, a Company that I had previously regarded as a highly reputable company with ethical practices and superior standards in their employees - Nope. Read More