Waterstone at Murrieta

This is actually the worst apartment complex I have ever rented at.

There is a lot to unpack here, I'll try to keep it short and sweet. Basically, the staff does not care about you nor your maintenance issues. They are really helpful getting you into the apartment, but once you are you are basically on your own.

We have had multiple service issues, all of them have taken over a week for them to fix and the current one has been about three weeks. And im not talking like a leaky faucet or a… broken door handle. Major issues like the fridge not working (over a week, all food spoiled), dishwasher broken (currently on week three I believe and still waiting, zero communication.)

My partner and I have called at least 10 times (minimum) and they never answer my calls. It really does seem like they are ignoring them. Any time we do call they say that repairs are on lunch and they'll get back to me after... and they never do.

I know that the market is tough right now so Waterstone may be your only option, but seriously consider going almost anywhere else. The price you pay here is not cheap and while from the outside everything looks great it is far from it. It is actually unacceptable in almost everyway. Read More

We recently moved out and I will say that when we moved in we checked every little nook and cranny for damage or things that didn’t work and marked it on our move in check list. I had maintenance come in and fix and note anything that needed fixing and otherwise couldn’t be fixed. Unbelievably our oven didn’t work and never got fixed in the year we stayed here. We called/went to the office/made requests for months, had numerous maintenance workers come out that each said it needed to be replaced… , for management involved, and by the time they resolved our issue we were a week from moving out. What a joke! Read More

DO NOT MOVE INTO THIS PLACE!!!! TRUST ME YOU WILL REGRET EVERY MINUTE OF YOUR DECISION. ALL THE GOOD REVIEWS ARE MADE BY ITS STAFF TO COUNTER THE BAD REVIEWS. THIS PLACE IS A JOKE, ITS MANAGEMENT IS A JOKE AND ARE CONSTANTLY LYING AND VERY DISRESPECTFUL TO ITS TENANTS. SAVE YOUR MONEY AND TIME AND FIND SOMEWHERE BETTER TO LIVE.

I have lived at Waterstone At Murrieta for two years. I have moved between two units since. I currently moved out January 1st - this property is stating I have done $575 in carpet damage in the 11 months I lived there. According to the few photos Angel showed me on her own camera that Ceaser the maintenance took, there was one stain. The have made it very clear that they are being "generous" for not charging me for painting and miscellaneous repairs as if saying I am lucky that I only have to… pay $430. The next day, I emailed them requesting photos of my previous unit, and they have declined my request. Ashley, the manager, then stated in her response that in order to get the photos, I will need an attorney and they will have to contact them. Why do I need an attorney in order to have photos of damage I supposedly made? How does one stain and supposed "pet hair" equal $575 in carpet damage? My $400 deposit was used at some point and they can't really explain to me as to where that went. I then asked Ashley for a breakdown and invoice from the carpet replacement and again was declined. How can they insist I pay for something when I have no proof that it was resolved or if this is a legal process. The entire office at Waterstone is very rude and they do not sympathize for their tenants. In the time I have lived there, I have been talked down to and ignored. I have had packages "go missing" due to the fact that they throw all packages in a room for whoever to grab WHATEVER package they want. Many work orders I placed for repairs in my two units, were taken but never entered in the system so the work would not get done until I called multiple times. This is not how an apartment complex should be ran. People are trying to live their lives, but instead they are being taken advantage of. I have fellow friends who live in this complex, and they are actually scared to continue living there but also afraid to move in case my situation happens to them. I warn EVERYONE who is considering moving here, DO NOT!! Read More