La Sérena

Property Manager at La Sérena responded to this review

Hello, I'm sorry you're having difficulties while living at La Serena Apartments. Since we walk the apartments with our residents at the time of move in, I'm not sure how the apartment could not be clean at the time of move in, not to mention the… appliances not working. However, we do repair and/or replace any appliances that are not working due to no fault of the user. If we need to replace an appliance and it was not broken due to misuse, we do so with no charge to the resident. If you see anyone digging through the dumpsters for recyclables, please feel free to contact the leasing office or the after-hours onsite guard. If you have an infestation in your home, please contact the leasing office immediately. We provide free pest control service, and the pest control technician comes out twice a week. I sincerely hope the information provided can help resolve the issues you have been enduring. If there are any concerns or issues, you are always welcome to stop by the leasing office. We are open 9:am-6:pm, seven days a week. I hope once you help us address these issues, your life at La Serena will greatly improve and you will enjoy your stay with us for many years to come. Read More

Property Manager at La Sérena responded to this review

Hello, I'm sorry you're having difficulties while living at La Serena Apartments. However, I believe I can assist you with resolving most of your complaints. Due to the amount of packages that are ordered these days, the trash bins do tend to fill… up quickly. Although we ask our residents to break down their boxes, many tend to disregard this request. Fortunately, the trash bins are located in the parking area and away from our apartment units. We do have our pest control technician treat these areas and I personally have not seen any infestation. If you noticed an infestation at any of the 16 trash bins we have in our parking garage, please notify the leasing office so we can have the pest control technician focus on it. Because La Serena is a garden style property layout (52 eight plexes) seeing cats, squirrels and countless birds is common. The County of Los Angeles Animal Control consider stray cats as wild life and do not come out for them. We do ask residents to avoid feeding them and take legal steps when residents persist. If you are experiencing any personal discomfort due to a stray cat near your apartment unit, please notify the leasing office. We have investigated and resolved issues regarding specific cats going into private patio areas. Unfortunately, theft of Amazon packages is an issue that plagues everyone across the country. For valuable items, we recommend arranging for the delivery to be later in the evening when you are at home, or you can contact the leasing office and ask for us to place the item inside your home. We do not mind doing this on occasions with important packages. If there is an unauthorized vehicle parked in your space, please feel free to contact the towing company that services the property. You will need to provide proof the space is yours. You can either do this by showing the 2nd page of your lease document or obtain a letter from the leasing office confirming this information. I understand the phones lines do get tied up due to so many calls. We recently have gone paperless with our lease contracts and residents are now able to sign their lease online through the resident portal. Unfortunately, many residents are unfamiliar with computers and require the office's assistance is setting up their emails and online accounts. These instructions sometimes take as long as 30 minutes over the phone. All emails sent to the property's email address are responded to within 24 hours. You are also always welcome to stop by the leasing office. We are open daily from 9:00AM to 6:00PM. I hope once you help us address these issues, your life at La Serena will greatly improve and you will enjoy your stay with us for many years to come. Read More