Torrey Gardens Apartments

Unfortunately at this point I feel obligated to leave a review. I work in customer service and understand the impact of a negative review, but I’ve had enough and need to share. I’ve lived there on 2 separate occasions. Each for 1 year. I recently moved out on January 8th. A few days after moving out I was notified that the elevator was allegedly damaged by the movers I hired. (During the move the fire alarm went off rendering the elevator useless) I notified the leasing office and the corporate… office to pursue the moving company directly if they could in fact prove the damage was caused by my movers. My deposit was supposed to be returned in full as my apartment was in excellent condition. I received a letter in the mail stating I would not be getting my deposit back and in turn I owe $750 on top. 2 of the charges were for heavy carpet staining and drywall damage. I lived alone with no pets and never had shoes on the carpet. There were no stains. I asked for pictures/video proof of the damages. They weren’t able to provide either and ended up responding “we’re sorry for the oversight, we’ve reversed the charges”. I would be careful, it looks like their “oversight” is an attempt to charge people who don’t read their deposit paperwork at the end of the lease. The bill still included the alleged damage to the elevator. Which now after 4 attempts to retrieve the video evidence ( I have email proof where they stated they had video evidence ), they are not willing to share it with me. Imagine being in a courtroom where the plaintiff states they have video evidence on the grounds of “just trust us we do”. This is how I’m being treated. I have refused to pay the bill until they share the video. I need to share the video with the moving company so I can be reimbursed by the moving company. Unfortunately nobody in their corporate office understands that the quicker I have the video the quicker I can pay and pursue the moving company. Unfortunately the leasing office manager seems unsure of how to handle situations like this. When asked for someone’s phone number I can contact at their corporate office (a few exits down in La Jolla), there is suddenly no human that works at the office. The leasing manager stated “they’re not a call center”. A charming way to handle a situation like this. Try to avoid living here unless it’s absolutely necessary, and pray you never have an issue that needs to be resolved with any ounce of critical thinking on management’s end. Read More