7/13/25
Verified Renter
the billing system is a complete mess. Company charges $4.50 monthly for statements that are rarely accurate. Random fees and inexplicable charges often appear, leaving tenants with confusing totals that have no clear explanation. It’s evident that the statement company is overcharging for a service they fail to deliver reliably, leaving tenants to deal with the fallout of inaccurate financial records. This lack of accountability and consistency is incredibly frustrating.
Review from Apartments.com
Property Manager at Vance responded to this review
Hi - I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. We'd like very much to work with you to resolve this, so if you're willing to... discuss, please reach out to us at vancemgr@greystar.com and we'll figure it out together.