Miro

I am a current resident who has lived here for almost two years, and I genuinely wish someone had warned me about what living here would actually be like. What started as an amazing experience has slowly turned into an absolute nightmare.

When I moved in, the beautiful building, amenities, fitness classes, and resident events made the extremely high rent feel justified. Almost two years later, many of the things that made Miro worth the price have been reduced, removed, or turned into… additional expenses.

The "Miro lifestyle" is not as inclusive as it looks during a tour. House membership, events, fitness classes, and other offerings come with additional costs. Ask exactly what is included in your rent before signing.

The amenities have also declined. Fitness equipment is frequently broken, the pool is never heated, and the fitness director who hosted classes was let go. Those classes were one reason I chose to live here. Social events and fitness programming have also been significantly limited or removed.

There are also numerous additional fees. There is a package fee for deliveries to your door, parking is extremely expensive, and DoorDash drivers frequently have difficulty accessing the building.

My experience with management under Zara has deteriorated significantly. I have found the resident experience to feel extremely impersonal and disconnected. The fact that management knows my name is unfortunately for a very tragic reason, not because I feel genuinely known as a resident.

And then there's the location.

Miro is beautiful and can feel like a bubble once you're inside. Outside, my experience of downtown San Jose has been very different from what I expected. I frequently feel uncomfortable walking around the neighborhood, even just to get groceries. The street noise can be diabolical, including fireworks and what I have personally experienced as gunshots. I've witnessed serious incidents in the area that have made me increasingly uncomfortable.

Downtown San Jose has been the most difficult downtown environment I've personally experienced. Visit the surrounding area at different times of day and night before signing, not just during a tour.

If you're considering Miro, do your homework. Ask what comes with your rent, ask about every fee, talk to current residents, and visit the surrounding neighborhood at night. Read More

This place is extremely misleading and feels like a complete bait-and-switch. If you’re trying to budget based on the advertised rent, expect to pay at least $1,000+ more every single month once all the hidden fees are added in.

Nothing is actually included. Parking is outrageously expensive, and you’ll be nickel-and-dimed for everything—utilities, internet, pet fees, package delivery, storage, bike storage—you name it.

What makes it worse is the false advertising. The amenities and lifestyle… they promote—community events, block parties, even the heated pool—are not truly included or come with extra charges. You’re essentially paying premium rent for perks that either don’t exist in the way they’re advertised or cost even more to use.

They’ll even charge you for things that should be optional and free, like watching a concert held right outside your own building. It’s honestly ridiculous.

Overall, this place operates in a way that feels deceptive and predatory. What looks like a luxury living experience quickly turns into a long list of unexpected charges. Proceed with extreme caution. Read More

I recently moved from one unit in the same building to another, larger one. Upon moving in I noticed that the floors were filthy and damaged from the previous tenant. Management has refused to do anything about the damaged floors because it’s just cosmetic. I do not pay the huge amount I pay to live here to have to live with damaged floors. Absolutely ridiculous!! Stay away!!

Beautiful building, but poor management results in unhappy residents. We had fruit flies on the 16th floor for weeks, it was disgusting and it took a while for them to find the source and address it. When I asked for a rent concession for the major inconvenience, they began to play games with semantics around how long it took to address it and something ridiculous around sometimes smells from other residents impact their neighbors, probably a cut and paste from another complaint. No… accountability for issues, but they spend an incredible amount of time trying to charge residents extra fees on top of the overpriced rent. My washing machine has stopped working 5 times in 1 year and each time they patch it until the next breakdown as opposed to replacing it. Just not worth the rent, with lack of leadership. Read More