The Palmer

This place has recently gone downhill. Security sucks, front gates are broken, thefts happen all the time, gunshots. Glad I moved out asap. Would NOT advise moving here. :(

I’ve outlined my experience below:

CONs
The move-in experience was ok, except that the leasing agent failed to mention important details such as 1) Garages are shared 2) balcony style variations 3) Gate call box system is permanently out of order so you have to walk to the gate and open it to let visitors in after they call from their cell phone 4) upcoming roof replacement 5) said there was security but found out that security is off-site so you have to call them and they will make an incident… report - makes no sense.

Construction – Roof replacements have been going on for months. Management did not issue notices to residents about start dates or updates - nothing. It was unbearable and lasted for months just on my building. My electricity bills sky-rocketed because we had to keep our windows closed and use the air conditioning.

Management – There is a training gap throughout the office staff. I have dealt with issues related to accounting in which they were unable to figure out discrepancies because they didn’t cross-check the lease, raising rents over 30% without providing proper legal notice and a property manager who tried to cover her tracks when she was caught doing so, extensive mold while management (including corporate office) tried to avoid offering a hotel just to save themselves money despite the medical risks of remaining in the apt, just to name a few.

Residents are constantly moving out and then maintenance leaves appliances at the outside front door for weeks. It’s so embarrassing and not what I’d expect for the high cost of rent.

Lastly, the air condition system is the worst. Don’t expect your place to cool to any temp below 78 degrees.

PROs:
Nice landscaping, Quiet – no loud parties. Read More

I love my actual apartment. Great floor plan! Rose in the office is great and when he is here, so is Ben! Maintenance requests are always timely. The main issue is that there seems to be a lot of crime. I've lived in five different apartment complexes and have never seen so much police activity. In the past 3 months I've seen a man who was dealing drugs get raided by the fbi, an apartment being investigated by CSI complete with a resident leaving in a body bag, and a full on ATF take down… including riot gear and assault weapons. Not to mention the numbers us time there have been arrests for domestic violence and pool trespassers.
Like I said, great property, staff, and apartments, but currently a bad batch of people living here. Read More

Great location with easy access to both I-5 and PCH. It's a beautiful community with a pond and nice landscaping. Reason for 3 stars is that there is major freeway construction happening just hundreds of feet away. Often at night. It's loud and dusty.