Sorrel at Warner Center

We moved in and 20 days later management still hasn’t provided proper working access fobs. One fob opens the gate; the other is for common areas and is broken/unreliable—so one tenant can’t consistently access the building/unit like a normal resident.
We’ve gotten constant excuses and shifting timelines, with no urgency and no accountability. If you’re thinking about moving here, run. I’ll be moving out as soon as my lease ends.

The staff is really sweet but have way too little time to make this a pleasant or even barrable application experience. Someone at Corporate had this dream of a seamless, fully automated computerized application process but it fails in some many ways. Very miserable process.

A / C still does not provide cold air, even after 4 requests. Technicians came to the apartment but did not solve the problem, nor did they leave any kind of response.

Terrible business, put our deposit down for the apartment then they deny us and then tell us that they can’t give a refund.

Water shut offs almost daily!!! Dirty and old , no matter if they add gray paint and new light switches! Managers make rules as they go and promise one thing and pull out with another! From a person that is not from town, I was left with a really bad impression.such a shame.