4/17/26
Terrible
when I first moved, the place wasn't bad. It was a little dated but seemed well maintained. I soon learned this was a facade and it wasn't well maintained. The appliances are all very old and turn on, that's it. they don't actually work. The dish washer requires that you scrub every square inch before use and the fridge freezes everything in the back and spoils everything in the front. When I tried getting this fixed they simply said it's cold so it works. The apartments used to be smoke free... when I first moved in but they changed that on the down low and didn't alert anyone to the change. They also do not have faux wood blinds or mini blinds like advertised instead they use vertical blinds that do absolutely nothing to block out the sun. They also do not allow window units on the first floor even though the first floor doesn't have AC. This was also a recent change when I first moved in window units were allowed. The onsite laundry is terrible it leaves holes or damages your clothing and the laundry room is always in terrible shape... unless they are showing someone around. The "gym" is missing half of the weights and multiple machines do not work. The only benefits are the pool and the location and the price.
Review from Apartments.com
Property Manager at Pines at Southmoor Apartments responded to this review
Hello, and thank you for reaching out. We’re sorry to learn that your experience while visiting our community wasn’t to your satisfaction. We pride ourselves on giving the utmost care, and we work hard to provide a high level of care and service to... everyone who comes through our community. We’d be more than happy to speak with you privately, but unfortunately, we’re unable to identify you with the information you provided. We invite you to reach out to us in more detail at ResidentSerivcesCO@MonarchInvestment.com, so we can make things right. Best regards.









