Villas at Park West

Property Manager at Villas at Park West responded to this review

We’re saddened to hear that your time with us didn’t meet expectations. After reviewing your feedback, our team has worked hard to correct the issues that were brought up so future residents do not face the same challenges. Though we wish things had… been different for you, we are grateful for your honesty and sincerely wish you the best as you continue your housing journey. Read More

Property Manager at Villas at Park West responded to this review

Thank you for taking the time to share your experience. Our team has made corrections to address the concerns you raised, and we’re committed to ensuring better experiences moving forward. We truly wish you the very best in your future housing… journey. Read More

Property Manager at Villas at Park West responded to this review

Unfortunately,we did have damage from a very large wind storm that occurred the morning of 3/24/17. The wind did blow out a few living room windows, that were boarded up and secured same day. The replacement glass had to be ordered and it was… installed on 3/28/17. The windows were only without glass for less than 4 days. We always work quickly to get any issue taken care of and try to give the best customer service possible. If you would like to discuss this further, please give us a call! Thanks for your feedback. Read More

Property Manager at Villas at Park West responded to this review

Thanks for your feedback. We do hope that you have enjoyed at least a bit of your stay with us as we strive to provide a great community and amenities to all of our residents. Our community is well cared for and we have a great staff. We have 3… trained maintenance staff members, one who has been with us since our community opened. We walk our community constantly to ensure that trash and pet waste is picked up. While it is the resident pet owner's responsibility to clean up after their pets, not everybody follows the rules. We do send notices/violations to offenders and urge you to let us know if you see anybody not picking up after their pets. Carports & garages are rentable items, just like at most other communities since they are reserved parking spaces. We have plenty of open/uncovered spots that are free & first come, first serve. The only time we charge for a gate fob is if a resident would like an extra one since the first one is free, for a broken remote or if they do not turn their remote in at move out. Utilities are the responsibility of the resident to pay, just like it is at most other communities or if you were in a house. Everything is reflected in the lease contract and we review in full these items with every prospect so there are no surprises. In regards to the pools & hot tubs, if there is ever an issue with any of them, we get them taken care of ASAP. Both pools have been up and running the last two years but have periodically had work done to them causing closures. Last year we re-surfaced the phase 2 pool and hot tub which caused a delay in the opening of that one approximately 6 weeks, but then was opened after the work was completed. Unfortunately this year, the phase 2 pool had a leak in one of the hot tubs which caused that one to be closed for about 8 weeks while the repairs were completed. It was open for 3 weeks prior to the repair work and opened as soon as work was done! The phase 1 pool was open on time and kept open all year both last and this year. If you would like to discuss anything further, please give us a call 719-583-2400. Read More