The Grove at Turtle Run

As indicated repeatedly in public reviews, the majority of the office staff is dismissive, rude, an unprofessional. Interactions with office staff have been unusual and inconsistent with professional property-management standards.

As indicated in public reviews, parking is horrendous. Garages are limited. Without a garage, parking at night often requires driving around a 500-unit complex with no available spaces. Residents are forced to park illegally. Towing is inconsistent. Some cars are... towed while others are not. Management states that residents are guaranteed a parking space, but not one near their unit. On a property this size, parking can be 1/2 mile away, which is unreasonable.

Residents are required to bring their trash to one dumpster, which is infested by racoons. Most "luxury" apartments have proper valet trash.

Rent may appear reasonable, but it is expensive when you move out. As repeatedly mentioned in public reviews, excessive and unreasonable fees are often assessed, even for what is generally considered normal wear and tear under Florida law.

Interiors are updated nicely, but these improvements are largely cosmetic. While I found the maintenance team to be great, the buildings are old and have poor ventilation, recurring HVAC leaks, and moisture problems that have raised mold concerns.

The property appears to be operated in a manner that prioritizes ownership interests over the reasonable needs and fair treatment of residents. Many residents report difficulty locating or reaching any escalation department because ownership and management are effectively the same organization (operating under different entity names), leaving no neutral third party for dispute resolution.

OWNERSHIP & MANAGEMENT DISCLOSURE

Investors: Alan Feldman Living Trust; Jefrey Ratzer 2001 Revocable Living Trust

Ownership: Sutton Place at Turtle Run

Partnership Entities: SPA Grove General Partner, LLC; SPA Grove, LLC

Management Company: National Apartment Management, LLC

All primary entities associated with the property list the same address with the State of Florida:
47W210 US Highway 30, Big Rock, IL 60511 Read More

Management is poor and all they do is lie to tenants. They decided not to renew our lease after they completed their annual inspection. My family was sick at least 1 once a month without fail and could not understand why. The apartments are filled with mold and poor ventilation. Oh, and you will never be allowed to speak to the property manager and there is NO contact info for their corporate office.

The apartments have mold , They do not have proper ventilation and they do not care. They only will come if you have issues. I will call for a health inspector as I know 5 different people that have mold in their apartments. My neighbor downstairs had black mold and had to throw all of her shoes away. I had white mold all over my clothes and furniture. Two, before you move , take pictures, and do a walk in with them and ask them about the damages and prices, as they will say send you a bill and... take your down payment for no reason even if you leave things the way you found it. 3, they won’t send you the corporate address or information , but I will find it and let everyone know. I am planning on suing them. Read More

I love my new apartment at The Grove. It is absolutely great. I am so glad I didn’t take the advice of some of those unpleasant reviews, as I found them to be completely untruthful. The Grove is a beautiful property, the apartment and staff are outstanding. I am trilled to have moved here, it feels like home. I highly recommend it.

I lived in the Grove at Turtle Run for 4 years. Very well maintained. They always promptly and courteously took care of any issue. Loved living in this community and area of town.