The Harbor

Property Manager at The Harbor responded to this review

Yes, there has been construction going on at the community as we are creating the Resort Style Luxury Living Experience and Apartment Homes our residents are desiring. As you have mentioned we have constructed an innovative Activity Center that is… inclusive of a rock climbing wall, in door boxing ring, a business café equipped with Apple computers, a pilates and yoga room, the latest cardio and strength building fitness equipment available and agility lap pool and these are only features of the resident activity center. In addition to the Activity Center we have completely modernized our Luxury Apartment Homes through brand new construction renovations that offer our residents new wood plank flooring, new exquisite gourmet kitchens with stainless steel appliances and quartz countertops and new bathrooms. We are very considerate to all our residents and understand the diverse life schedules of the community. We do not want our residents like yourself to be inconvenienced and we will make diligent efforts within reason to work around as many of the life schedules that we can, but we rely on our residents to let us know within the leasing office that an issue exist. Our valet trash service is in place to add convenience to our residents as well as maintain the beatification of the community. The valet service trash collection times may vary as we have 310 doorsteps that must addressed on trash collection evenings, be assured the collection will be completed prior to the a.m. hours as promised. If you have any other community services or features, you would like to discuss again we invite all of our residents to reach out to the Innovo Living Leasing team directly so we can address any questions or concerns. We hope that you reconsider your rating of the community because the improvements we are making are for our valued residents like yourself.

Innovo Living Experience Management Team Read More

Property Manager at The Harbor responded to this review

Thank you for acknowledging the wonderful staff we have at Innovo Living On Atlantic all of our Team Members strive to offer all of our current and future residents five star customer service. It is displeasing to hear that you have what sounds like… an inconsiderate neighbor. As an Innovo Resident there are rules and guidelines of the community that we strongly enforce in efforts to maintain a desired, stress free luxury living environment. There are speed deterrent devices throughout the community to regulate vehicle speeds and keep them at the posted 5mph speeds. Innovo Living does not condone the behavior that you have described, if an incident like this should or has occurred please contact the leasing office immediately so it can be addressed. At this time we are asking you to reconsider the star rating you have given our community based on actions that is believed to be of an resident which has no bearings on our community's five star customer service nor the luxury apartment homes and resort style amenities we are creating for Innovo Residents like yourself.

Sincerely
Innovo Living Experience Management Team Read More