The Carlton of Fort Myers

My husband and I met with leasing consultant Jossie. She was and is a breathe of fresh air. Her enthusiasm and pride for The Carlton of Fort Myers really shows through her. She answered all of our questions and concerns with explanations. Our tour of the community and apartment was more like a tour in a new house in a pleasant community nothing like an apartment complex. Hearing about the care that the Mahaffey family/business is hand-on is so much more comforting really then dealing with a 3rd... party AI process. Jossie and the community was warm and welcoming. We look forward to be a part of the community and good neighbors.
Sincerely
Wanda & David R. Read More

This complex has a significant number of aggressive dogs living on the property. My incredibly friendly dog has been attacked 6 times when owners lose control or dogs get off their leashes. It is virtually impossible to go for a walk without my dog getting lunged at. Many of these dogs are large dogs too and capable of doing significant damage. Furthermore, management does not even care.

I have many, many other issues with this property and have only stayed because moving is a pain. However as... I no longer feel that my dog is safe living here, I will be moving when my current lease is up. If you care about the safety and well-being of your pets, I cannot stress strongly enough, do not move here.
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I had a terrible experience with Carlton of Fort Myers, both while living there and after moving out. Recently, several wedding gifts were mistakenly delivered to our old address. We haven't been moved out for long so typically I'm sure this happens that something may get delivered to and old address. After calling the management, they confirmed that the packages were there and that we could pick them up. I explained that we were having a destination wedding and wouldn’t be able to pick them up... until after our trip. They assured us it would be fine, but when I went to collect the packages today after returning from our wedding and honeymoon, they magically disappeared. We literally have a voicemail from someone in their office confirming we have them. They claimed they sent them back to the sender, but I have not received any notifications from Amazon or any of our registry stores that they were returned. I shared this with them in person and showed them all of the proof I had and they said its on me that they got delivered there and they have no responsibility. They never called me to tell me they had my package or sent it back right away they chose to tell me they would hold them for us.

They offered no solution and at this point I feel as though they may have just been taken by either the staff or a resident. When you return an item to sender you get the tracking information, I do not have any record of that. Typically I would not make a big deal but these are our wedding gifts that family members purchased for us. It's disgusting that the carlton told us they have them and now they are just gone??

This isn’t the first time Carlton’s management has been shady with packages. Over the 2 1/2 years we lived there, they often claimed not to have our deliveries, despite tracking information showing they were delivered to the front office. Only after we pushed back would the packages suddenly appear. It’s incredibly frustrating and unprofessional.

Beyond the package issues, the living conditions were poor for the price. There’s absolutely no soundproofing, and you can hear everything—from neighbors using the bathroom to sneezing. It's not worth the high rent they charge. Save yourself the stress and look elsewhere!!!! Read More

Some places may charge more and for good reason. you will get what you pay for. They are not taking care of the property. Grass is dead. Dog park... Yea, also a joke. We just moved in Feb 2024 and the ENTIRE office staff has already changed. The new management does not answer the phone or respond to maintenance requests, they just close them out and do/say nothing. We moved here b/c a coworker told me she had lived here and now we cannot wait to move. We also just discovered that not only will... our rent go up at the end of the lease, but we will also lose the $250 monthly credit we are receiving. We can rent/buy a house for that rate! These are built of wood, not concrete block and walls are SUPER thin with no sound insulation or absorption. I can hear my neighbors above & below simply "living" in their apartment, closing doors, talking, playing a TV, shutting cabinets, walking, dropping the toilet seat and even being intimate, amongst other things. Also, the cigarette, weed & cooking odors are now wafting inside our unit. Also, the roaches from other units have made their way into our apartment as well. I am sure they will post some copy & paste reply of how they value their residents and care blah blah blah. words mean nothing if they are not followed up with action. Read More

The front desk has horrible communication, and they are horrific at record keeping. This place will waste your time, and they aren't afraid to jack up the rental rate by a ton. Save yourself the frustration and avoid them.