Colonial Pointe Apartments

Nice cozy apartment but management very nasty and rude never again.

This by far has been the worst apartment complex I have lived in. There was always roaches and when they came to spray they would leave for maybe 2 weeks if we were lucky and would come right back. But the last stand was today 3/30/17! When I moved out of the apartment on 3/10/17 we were told in the office that we need to make another payment at the end of the month for march's rent so I did so yesterday 3/29/17. I received a phone call today asking if I made the payment and I told them yes.… They then called my boyfriend and told him that we needed to cancel the payment and that we owed nothing. I then called back and spoke to Fatima who had called my boyfriend and she told me I was fine and that we were supposed to make the payment. After a while of thinking I called back to talk to Joanne the property manager who I asked why I was getting mixed messages and asked if I was supposed to pay and she said "no". When I asked why my payment was being kept her response was "I can't read your mind". When I proceeded to ask her why she was keeping my payment when nothing was due she had no answer for me. I have stopped all payments from this company and filed a claim with my bank account. This is by far the worst place I have ever lived with shady staff Read More

AVOID THIS PLACE AT ALL COSTS. Current resident and will soon move out. I had an AC issue for over a month a half (in florida heat!) and we keep getting the run around. The property manager will do anything to get you off the phone or to push the issue to the next day or month. Going to contact Windsor Corporate next. Lack of organization is incredible, especially when the complex went through a paint job and we could not use the porch for two months. The apartments are not fully clean upon… move in, just a general clean that was probably made by the previous tenant. You also have to pay for carpet cleaning upon move out. The appliances are old. The rent keeps going up, without any improvements to the apartments.
Update: After contacting Windsor Corporate, they forced the complex to give us a new AC, however now it makes a noise (apparently that's just normal). Read More

I have never felt the need to write a review but I'm begging anyone moving into this area not to move here, there are plenty of better options. Much like everyone else I had no problems living here until I decided to move out. I recived a letter a month after I moved out claiming that my pets had damaged the carpets and that not only were they keeping my security deposit of $500 but they were also charging me an additional $534 to cover the carpet replacement fee of $1020. This is the third… apartment complex I have lived in with my pets and I have always recived my deposit back. I submitted a dispute letter and was sent pictures of ripped up carpet with stains underneath the carpet, not visible from the top of the carpet. I was pretty much told if I didn't pay I would be taken to collections or prosectuted and I would have to pay for those fees. I'm a college student I don't have that kind of money so I paid them. I did however report them to the better business bureau and I encourage anyone else who has had problems with this apartment complex to do the same. Read More