Lake Nona Water Mark Apartments

My daughter absolutely loves the layout and design of the apartment and grounds. Naomi was amazing on getting me started four years ago. Pauline and Noelia have been amazing with any issues and Ximara has been phenominal on activities and finer details with the property. It is quiet, relaxing, and has a really peaceful atmosphere

One year at lake Nona Watermark and I have a few comments to make:
1. Maintenance does an Excellent job keeping the grounds, facilities, and apartments in great shape.
2. Lack of Privacy. Be prepared to sign a 78 page lease the takes away all of your rights to privacy. From photo/videos of you to entering your apartment with as little as 24 hrs notice.They came to review maintenance items two weeks in a row as a part of normal reviews with just 24 hrs notice. They came in and I informed the... guy that I was in a video meeting. He decided to walk behind me and start hammering the door latches which did not need any repair. He simply was looking for something to do and looking to see what was going on. Expect at least 1-2 of these less than 24 hour notices for them to enter your apartment. They can provide more notice, but they chose not to. Probably just reporting back to management what they saw.
3. Lack of Communication. Don't bother writing the Office Manager or the Office Sales Manager via email. This company which owns multiple complexes in the area must have a policy not to communicate via email. Countless times I wrote without any response. They prefer to speak in person so that there is no record of the conversation or decisions made. They basically protect the company.
4. Requests for new service or upgrades. Don't bother asking the Sales Manager to find a garage unit (optional) closer to your building unit. She promises to put you on a wait list and will call, but 14 months later and I never got the call or email or the change requested. Yet, there were many garages that became available over the course of that time. She is overwhelmed trying to handle all rentals, move outs, etc.
5. Prices - the Company decided to raise rents in 2021 and early 2022 simply because the 'pandemic' had increased demand and 'everyone else is raising prices'. Rather than trying to do the right thing for renters, they raised the prices to pad the Company income. My rent was increased by 42% when I renewed my lease. They knew I would have to accept it because I had no where else to go.
Overall, I was happy living there, but the issues presented here are quite troubling. If you can find a different place that puts the renter in the front seat rather than the Company, I would recommend it. The 3 stars review is because the complex is maintained well. Read More

I understand that not all inspections can be scheduled, but during a recent inspection a manager told me that the things needing to be fixed (minor problems, like a loose toilet paper roll holder) could be scheduled and he'd call me to schedule them. A few days later I received a notice saying they are not going to schedule these fixes, and were just going to show up the next day! So I called the office and left a message to say that I was confused because the manager said he would schedule... these minor fixes with me. No one responded and sure enough someone from maintenance showed up unannounced while I was sleeping (I work late sometimes). I am really disappointed, feel that my privacy is violated, and know that all I will receive from this review is a "sorry" instead of them actually working with their residents to accommodate their schedules for minor fixes. Do not live here if you want your privacy respected. Read More

Recently moved in here. Not only were the leasing agents extremely helpful and friendly, but they made me feel welcome from the start.

The apartment complex is more of a resort than anything. The amenities are second to none. From the saltwater pool, to the media room with three televisions (one is 70 inches), to the car wash station, to the impeccable landscaping, there isn't anything that I would change or ask for.

My apartment was perfect. Brand new carpeting, washer and dryer, and... granite countertops make this place first rate. Read More

great apartment complex! I feel I live in a resort. The staff is very professional and the maintenance team as well.