Villa Valencia Apartments

Complex tranquilo, buena comunidad, solo falta un poco más de limpieza en las escaleras de las áreas comunes.. por lo demás todo bien

This going to be a lengthy one:

First of all, I want to make it very clear for anyone who's even remotely considering getting into this apartment complex, DON'T. They purposely don't explain all the rules of the complex nor the fees, even after I asked them if that was all, I just kept finding out about new policies that apparently were always there but even after I asked prior to that even of me finding out about such fee or policy they never mentioned it. ALWAYS CHECK YOUR ACCOUNT, they will… not hesitate to charge you things outside your contract then try to excuse it with other things such as "it's because of reason x, y, or z that this happened". I should also mention the very disturbing stories my roommate told me of his time there as well with the office staff and the service. They WILL tell you this neighborhood is safe, but just a few nights ago there was a burglary where at least 10 cars got broken into and 2 got stolen. Their response? It was very submissive, basically saying "we're not responsible for what happens inside the complex" and completely rejecting the request of implementing better security measures. The office staff will tell you whatever you want to hear in order for you to stop bothering them yet will do absolutely nothing to fix your issue, only when the issue is 100% clearly their fault is when they'll attempt at doing something while still shifting the blame to you somehow. I brought my own washing machine and dryer and they still charged me for it as if they owned it, I had to go for MONTHS to the offices to clarify that it wasn't theirs and it still kept getting charged, even after I got told I was right. On my time there, TV was free in my lease, yet they still charged me several times for it and same thing that happened with the washing and dryer happened with this. I know this review is harsh but that's because I gave them the benefit of doubt for MONTHS, I guarantee you they do not care about you or your safety, there are far better apartment complex in the area, please avoid this one at all costs if you can. Read More

Love the community, apartment comfortable. Great office staff. Moving process good and fast.

Was told that the weight limit was for "aggressive" breeds and wouldn't be an issue with our labrador. Paid the $100 application fee only to get denied. Have not heard anything back since.