6/23/26
Not the best leasing experience
My experience with this leasing office was extremely disappointing.
From the beginning, the staff could not tell me where my garage would be located or which covered parking spaces were available. While frustrating, I was willing to overlook those issues because I was interested in moving forward with a first-floor Sandpiper unit that I was shown during my tour.
After viewing the unit and deciding to apply, I completed my application only to be told that the first-floor Sandpiper unit was no... longer available and that there were no other first-floor Sandpiper units available either. This was particularly frustrating because I had been shown a furnished model that was unoccupied, and I had clearly communicated from the start that a first-floor apartment was a non-negotiable requirement.
The entire situation felt like a bait-and-switch. I was shown exactly what I wanted, encouraged to apply, and then told afterward that the unit type and location I needed were unavailable. Instead, I was offered a second-floor unit despite repeatedly stating that I required a first-floor apartment. To make matters worse, there was no acknowledgment of the inconvenience, no apology beyond the basics, and no concessions offered for the mistake.
I understand apartments can be leased quickly, but transparency and accurate information are critical when asking prospective residents to spend time and money on an application. Unfortunately, this experience left me feeling misled and very disappointed.
Review from Apartments.com
Property Manager at Gateway Commons Apartments responded to this review
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you encountered during your leasing process.
We understand how important it is to receive clear and accurate information,... especially when you communicated that a first-floor apartment was a non-negotiable requirement. We regret that your experience did not reflect the level of communication and service we strive to provide.
Apartment availability can change quickly, but we recognize that this does not lessen the inconvenience you experienced. Your feedback regarding transparency, communication, and the overall application process is valuable, and we will use it as an opportunity to improve with our team.
We appreciate you bringing this to our attention and wish you the very best in finding a home that meets your needs.