Sapphire Winter Park

I read the other reviews before visiting this property, and it almost caused me to pass this community over. Do yourself a favor, if you are looking for a new home with a great remodel visit and give them a chance. I really want to make sure that I express my satisfaction with the staff here. The moment I walked into the office I was treated with the upmost respect and instantly Iranis made me feel at home. I wanted to proceed with looking at a two bedroom renovated apartment. We toured the… apartment and I can not say how surprised I was with the renovations done here. They are beautiful. From the upgraded finishes on the cabinets, to actually painting the apartments in a wonderful grey color instead of the typical ugly builders beige. I fall in love with my apartment every time I walk through my door. It was uncovered that the cleaning team didn’t clean my apartment they accidentally cleaned the wrong apartment. Jason the assistant property manager walked me to my apartment so that we could check to make sure everything was ok with the apartment. I’m not going to lie the apartment was a bit dirty from the construction. But I was completely ok with cleaning the apartment because I really was excited to move into my new home. After loading my U-Hual truck I arrived home to find that Jason made arrangements to have my apartment cleaned. I was completely shocked that it was spotless when I came in. Because it was just completed construction they hadn’t ordered my washer and dryer. The appliance vendor arrived with the washer and dryer to find that the electrical outlet needed to be updated because it was an older outlet. Mohammed with the maintenance team came to the apartment that evening to inform me that they didn’t have the equipment on hand and needed to order it. It wouldn’t arrive until Friday. When he arrived he found that I had all of my clothes in piles all over my apartment due to needing to wash everything. He felt so bad that the next morning he went to Home Depot because he wanted to make a wrong situation right. These are the type of people that work here. I will recommend this community to anyone I know looking for a new apartment due to the dedication everyone has here. I love my new home. Other reviews talk about the transition of management companies, and changes they made while they are valid frustrations for existing residents, they should not be a reason for someone to miss this great property due. Read More

I have read all of the reviews from others, and TBH, I was a little scared when I went to the office, but this property was recently purchased by a new management company. With that being said I can understand why others have felt upset with their experience here. I want to share my experience because I truly believe they have done a turnaround here and someone needs to tell how the management company has changed... I really want to make sure that I express my satisfaction with the staff here at… Sapphire. The moment I walked into the office I was treated with the upmost respect and instantly Iranis made me feel at home. I decided I wanted to proceed with looking at a two bedroom renovated apartment. We toured the apartment and I can not say how surprised I was with the renovations done here at Sapphire. They are beautiful. From the upgraded finishes on the cabinets, to actually painting the apartments in a wonderful grey color instead of the typical ugly builders beige. I fall in love with my apartment every time I walk through my door. Once I signed my lease it was uncovered that the cleaning team accidentally cleaned the wrong apartment. Jason the walked me to my apartment so that we could check to make sure everything was ok with the apartment. The apartment was a bit dirty from the construction, but I was completely ok with cleaning the apartment because I really was excited to move into my new home. I left and went to load my UHual truck. After loading the truck I arrived home to find that Jason made arrangements to have my apartment cleaned and I was completely shocked that it was spotless when I came in. Because the apartment was just completed construction they hadn’t ordered my washer and dryer. Jason informed me that I would be receiving my washer and dryer on Tuesday. I was understanding as I know things happen and it isn’t a perfect world. The appliance vendor arrived with the washer and dryer to find that the electrical outlet needed to be updated because it was an older outlet. Mohammed with maintenance team came to the apartment that evening to inform me that they didn’t have the equipment and needed to order it. It wouldn’t arrive until Friday. When he arrived he found that I had all of my clothes all over my apartment due to needing to wash them. He felt so bad that the next morning he showed up at my apartment he went to Home Depot because he wanted to make a wrong situation right. These are the type of people that work for Sapphire. Read More

CONS:
*Water bill is ridiculous high!

*Dog poop is everywhere

*Dogs walk off leash

*Laundry machines are constantly breaking

*No one ever picks up the office phone

*The middle buildings are a journey to get to when you have groceries

*Have delivery or someone over, good luck they will be constantly lost trying to find the place

*If you have questions in portal they will mostly be answered privately

*Spinklers come on from around 12PM-2PM and you will get wet

*You have a trash bill… ($15) and have to haul your trash to the trash bins

*People smoke weed everywhere, so learned to love the smell.

*Nails from Reno are left everywhere, constant tires pop including mines.

*Patio are a joke, you have a see-through fence with no gate to close (If you have a dog, heads up)

*Sink loves to get clogged

*A/C loves to break

*Closet door breaks off the hings, when you open them

*Oven is so jammed to the wall you can barely open it.

*There is never any parking at night

Point blank do not live here in these unsafe living conditions. There is so much people who agree with me. Turn back while you still can!


PROS:
Jason has been the BEST! :) Read More

Dog crap all over the place, pot smoke in the hallways. Requirements to move in tells you the kind of people that live here. Maintenance is horrible. Dont waste your time.