The Jaxon

none of the amenities listed are actually available to use. including but not limited to the pool, gym, laundry facility(doesn't exist) and leasing office. we pay for these things and have not been able to use them for the entirety of our lease. management lies consistently about when they will be open again.

This property was amazing back when it was called Sonoma Ridge. Since then, it’s been handed off to other managements and the quality in service has significantly gone down. The staff is rude. Repairs take way too long. I’ve been waiting years to get my windows fixed. Anytime I report them, I get told that parts are coming. Stove never works. They always “repair” it but it always stops working in less than a week. They refuse to exchange it. There’s hidden fees in their contracts and they won’t… let you know you’re late with them until it’s time to be evicted. Gates are always broken but they claim it’s a gated community. Overall, a beautiful property that’s fallen into horrible hands. Read More

I have called maintenance 6 times now about the power in my kitchen not working. They have sent out the head of maintenance twice now and he has told me it has been fixed multiple times. I do not have a way to keep my food cold because my refrigerator turns off for hours at a time and my food goes bad. This is a basic requirement for apartments to provide. This has been going on for almost 2 months. I have asked to speak to the property manager multiple times with no response. Hopefully she will… see this review and actually call me. The fact that you cannot provide a working refrigerator and power in a kitchen for a tenant for two months is beyond me. Also, I have lived her almost 10 months and my apartment has flooded. They refused to replace my carpet and now I have mold. My garbage disposal has broken 3 times. And my heat was out for days in the middle of winter. But this situation that I am in now is what has lead me to write a review. I understand that things break at apartment complexes, but the fact that I have told these people probably more than 6 times now to fix the power in my kitchen and fridge so that I can EAT and COOK is absolutely ridiculous and deserves to be shared with others. Read More

I've been a resident of Sonoma Ridge now the Jaxon for two years. The staff is friendly, and they respond to maintenance calls quickly. That's the good news. The bad news is there's almost no security, on site is security vehicle parked at the front gate with no one in it. At nightfall there's no parking available. And they charge you for every service imaginable. There is an onsite laundry room but for some reason it's almost always closed and locked. It's an okay apartment but you can find… better. Read More