Grand Oaks at Ogeechee River Apartments

My daughter and her roomate have been in the apartment for 2 months now with no ice maker or dryer, although they are being paid for. We have had to clean, disinfect, and debug the apartment. It reeks of smoke, which we just purchased an air purifier for. When we pass by the dumpster, tenants throw their garbage outside the dumpster although there is plenty of room in the dumpster. This apartment complex could be so cute if it was managed better.

I loved living here for two years. The location to nearby Richmond Hill, Savannah and Pooler and the interstate were so convenient for work. I loved the warm interior colors with crown molding and valet trash service. It was nice walking up to my apartment on the marsh, especially at sunset. The management team of Alexa, Tammy and Lacey always took care of any question or concern. I also appreciated the convenient Berwick shopping area for groceries, pharmacy, restaurants and dry cleaners. ... I looked around and found Grand Oaks to be the most cost effective in the Savannah area. It was a great place to be while I looked around for a permanent location and purchased a home. Read More

This is by far the worst experience I have ever had in my life. They lied from the beginning to present day! The place was not ready when promised 10/8/2021. When I arrived on 10/9/2021 the place was horrible!! There were roaches (dead and alive), dirt and dust allover the appliances, dirty bathrooms, dirty kitchen, just dirty everywhere dog hair everywhere and I do mean everywhere, the entire house had a horrible odor. The carpets were partially cleaned when in fact they should have been... replaced. The leasing agent FLAT OUT LIED about a pet being in the unit and I told her I was allergic to pet hair and dander. I had to have the property professionally cleaned 3x before I could officially unpack and to date 3/13/2022 I still have most stuff in totes. I moved from out-of-town so I had no recourse but to stay or have the movers hold my belongs hostage. The move-in day from hell. I've waited this long to see if they would replace the roach infested stove, broken cabinets, water damaged ceilings, disgusting carpet, poorly sealed refrigerator, poorly working dishwasher, horrible water pressure, need replacement washers for the sinks, new toilets (2), and my list goes on. Let's not talk about the GATED community has had broken gates since November 2021. Ridiculous!! Grand Oaks Luxury apartments has NOTHING luxury about them! Lesson learned. I have pictures and videos to authenticate my claims. I've requested refunds, discounts, etc and to date nothing has been done to show that they are even trying to make things right. They have put bandaids on a few things and constantly complain about not having enough staff. Well, I can't complain about not paying my rent. So, come fix my unit. Read More

Walked into my new apartment.. and let’s just say I walk right out and had my lease broken.. Roaches were everywhere!!

Where to even start - the property is gorgeous, but management has changed SIX times in the three years I lived here. Current management is so focused on money, they fine residents for their failure to maintain the property. When you bring an issue to management, they generally don’t respond at all, which is better than the fines they put on your account for everything. Example - you are required to pay for a trash service in your rent every month, regardless of whether you want it or not. This... trash services regularly does not pick up trash, but the complex fines you for trash sitting in the hallway when the services leaves it there. Expect to the be treated like trash by the management, and expect to pay a LOT more money than they tell you upfront. Read More