5/4/25
Do not recommend
I have lived in a 2 bed apartment in the jaxon for 6 months now. It started out great but has turned bad. Recently management has changed and since then everything has gone downhill. Parking is atrocious, I have to save my wife a spot when she works late and move my car into the garage because if I dont she will have to park a couple buildings down. People with motorcycles will move their bikes to take up a whole parking spot, then move them when they get home so they always have a spot to park... in. There has been many apartments with water leaking out of the shower because it was built cheaply, and there is mold growing on the trim near the shower. We put a ticket in to get it fixed and they just caulked by the shower and have not responded to our mold ticket created almost a month ago now. The office seems to always be closed so good luck getting ahold of any management. Also the pool is advertised as heated and good to swim in all year round... this is simply not true. The pool is freezing, and so is the hottub. Yeah, the hottub has been broken for a while but nobody has sent an email out stating anything about it. The undertoe board on the bottom of the cabinets is falling off because they were not glued into place, and the flooring is starting to come up in the bathroom from water damage because of the improperly built shower. I will say the gym and clubhouse is nice, and the apartments are modern and have good features. The issue is mainly management, and also build quality. The apartment may be pretty on the outside but it is not pretty underneath all the fancy features.
Review from Apartments.com
Property Manager at The Jaxon responded to this review
Hello,
We truly apologize that this is the experience that you have had. We have an all-new staff in the office and would love the chance to change your mind. Please reach out if there is anything that we can do to make your experience better at... Thejaxonmgr@greystar.com.
Regarding the hot tub, we have been working with the warranty company to get these repairs made and apologize for how long it has taken. The pool is available year-round, however it is only heated to 72 degrees. Again, we would love to be able to help and make your time at The Jaxon better overall.
For the damages/issues in your apartment, please submit a service request through the portal or let us know in the office so we can address those right away.
Again, thank you for your review and we are doing everything possible to turn things around.
-The Jaxon Management
