11 W. Division

Extremely frustrating experience with BJB Properties leasing office regarding apartment showings while I am still living in my unit. They brought a large group of people into my apartment without the required 48-hour advance notice, walking across my carpet in muddy outdoor shoes despite prior written assurances regarding shoe coverings and a clearly posted sign asking leasing agents and visitors to remove their shoes or wear shoe covers. Imagine finding 5+ strangers wandering around your home… through a pet camera when you’re out of town.. Even after I specifically requested that a different leasing agent handle any future showings because I was no longer comfortable with this agent entering my home, I continued to receive showing requests involving the same agent.

They also send numerous showing notifications almost every day for months—sometimes multiple notices a day for groups of strangers to tour your home—yet many times, no one shows up at all. This has been going on for over two months and is still ongoing since I decided not to renew the lease.

I understand that apartment showings with proper advance notice are part of the move-out process. I have been very cooperative with properly scheduled showings, only to feel that my time, privacy, and living space have been repeatedly disrespected. If you’re considering renting with BJB, keep in mind what the move-out experience may look like: months of frequent showing notices, strangers potentially touring your home multiple times a day, repeated no-shows after you’ve adjusted your schedule, muddy shoes on your carpet, and even a large group being illegally brought into my occupied apartment without the required advance notice.

Unless you’re planning to rent with BJB forever, I strongly recommend asking specifically about their showing and entry policies before signing a lease. Based on my experience, the way you are treated once you decide not to renew may feel very different from what you expected based on the lease and prior communication. Read More