6/3/26
Charged for damage they couldn't even explain
I recently transferred units within this building and was hit with a $475 flooring charge for my previous unit. When I disputed it, management admitted in writing that they were "not certain" what caused the damage, yet refused to drop the charge. No proof, no cause, just a bill.
To make it worse, the new unit I moved into had flooring issues within the first week, and my kitchen countertop still hasn't been fixed despite multiple requests. Maintenance came by and only addressed one thing while... leaving the rest unresolved.
Throughout this process, the communication went in circles with no real accountability. I've decided to pay the charge just to move on, but I will absolutely not be renewing my lease. If you're considering living here, be very thorough at move-in, document everything with photos and timestamps, and get everything in writing ,because you may need it later.
Review from Apartments.com
Property Manager at ONE333 responded to this review
Thank you for sharing your experience with us. We appreciate your feedback and understand that navigating issues like flooring charges and maintenance requests can be challenging. Our goal is to ensure a comfortable living environment, and your... insights will help us enhance our processes and communication. We encourage residents to document their move-in conditions and report maintenance needs promptly, as this assists us in addressing concerns effectively. If you would like to discuss this further, please email us anytime at 1333wabash-mgmt@habitat.com. We wish you all the best in your new home.
