Arboretum Villages

Property Manager at Arboretum Villages responded to this review

I am truly sorry that you experienced issues while living with us. Our dedicated office and maintenance teams have been at the community for many years and take great pride in bringing the best possible living experience to our residents. Resident… satisfaction is our #1 priority. We have a dedicated office team member available to handle any/all resident issues. Where we are apartment home living, there are things that we can do to help with smells and noise when we are notified. Where I cannot promise our residents will not experience maintenance needs while living with us, I can promise that we will respond to remedy all issues. Our smaller 2-story apartment buildings have 1 laundry room each due to the low number of apartment homes per building. Our larger 4-story buildings have additional machines and multiple laundry rooms to accommodate the higher number of apartment homes per building. Our washer/dryer cost is set competitively for our market/area. We also replaced all washers/dryers at the community to provide our valued residents with additional options to streamline their laundry needs. The machines work on both quarters and a user-friendly app. The app. allows residents to pay online and communicate with our laundry service. The app. will also notify our residents when laundry is nearing completion and is complete. Our dedicated maintenance team monitors and maintains our garbage corrals during their morning grounds inspection. They are well maintained daily. At times, residents and non-residents will leave large items in and around our corrals. Unfortunately, this does overload our corrals. Even though this is not allowed and clearly posted at all corrals, it happens. Our maintenance team works diligently to handle these issues and move the large items into the dumpsters to maintain the cleanliness when this does occur. Our office hours were limited, as with many, during COVID. Since 2020, we have returned to regular office hours 6 days a week, onsite maintenance 5 days a week and emergency maintenance 24-7, 7 days a week. We are always available to help our valued residents with their needs. Again, I apologize that you did not have a positive living experience with us but also want to thank you for being our valued resident. Read More

Property Manager at Arboretum Villages responded to this review

I am truly sorry that you experienced issues while living with us. When notified by email/phone, to our office, we respond to all issues that our valued residents bring to our attention. In regard to smells, we work with residents with ways that… they can minimize smells moving throughout the building/apartment homes. As we are multifamily housing, general smells do travel as in any building. I have been managing our beautiful community for over 4 years now and know that our experienced and dedicated maintenance team work diligently, on a daily basis, to handle all service requests as quickly as possible. In my time at the community, no residents have gone days without the use of a toilet. If plumbing issues cannot be solved in-house, our plumbing contractor has always responded within hours of any emergency service call. When bed bugs are brought in by residents, which is extremely rear but happens everywhere, apartments, hotels, etc., our experienced exterminator knows exactly how to eradicate them, and quickly! Our exterminator also uses the correct method of extermination so that bed bugs do not "run" to adjacent homes. They are contained to the apartment home in which they were brought in with 100% success rate. We take pride in our service to our residents and our community. We want every resident to have a wonderful living experience. Unfortunately, we cannot promise maintenance issues will not happen, but do promise to respond quickly and handle all issues that arise to everyone's satisfaction. Again, I apologize that your stay with us was less than satisfactory but wish you the best. Thank you for your review. Read More

Property Manager at Arboretum Villages responded to this review

Thank you for your feedback. I am truly sorry that you experienced issues while living at our community. Resident satisfaction is our number 1 priority. Some service requests, like leaks, do take longer to complete than standard service requests. … Source of leaks need to be found, they will then either by fixed by our maintenance team or contactors will be scheduled (if, for example, we need our plumber or roofing contractor to make repairs), repairs are completed, drywall then needs to dry out over a period of 2 weeks and then drywall repairs are made. In regard to smells in our hallways, our lease defines that smoking is not allowed in any common areas. When we are notified of any issues by any of our valued residents, we respond immediately to remedy the situation. While this is apartment living, and hearing noises from neighbors will happen, we also respond to any noise complaints and work with all residents experiencing issues. We want our residents to have an enjoyable living experience with us. We had partnered with a new snow removal contractor for the 2020-2021 season. They have been fantastic! Extremely responsive with every snow event last season. We have contracted again with them this year and are also excited to be adding contracted snow/ice removal from our sidewalks as well. Sidewalks are traditionally done by maintenance teams at apartment communities. We are also currently under a complete renovation project of our fitness center and offices. Coming in early 2022, we will have a state of the art fitness center complete with yoga studio for our residents! Read More

Property Manager at Arboretum Villages responded to this review

I apologize that you have had a negative experience while living with us. When it comes to our apartment homes, we have standard apartment homes up to fully renovated, open concept 2 bedroom/den homes. In regard to being "outdated" we start, as… mentioned, with our standard apartment homes, which are not renovated. Pricing reflects the fact that the homes are standard. However, standard does not mean not beautiful and well maintained! Our maintenance staff works diligently on a daily basis to service the needs of our 308 apartment homes. Resident satisfaction is our number 1 priority and we take pride in our community. If our future residents are looking for new/updated options, we also offer fully renovated homes complete with updated cabinetry, travertine countertops, plank wood flooring, subway tile backsplashes in our kitchens, stainless steel appliances, open concept 2 bedroom homes with large kitchens islands (with built in USB ports) and pendent lighting looking out to oversized living and dining rooms as well as many more incredible features. Our community is apartment living so you will hear your neighbors, however, we respond to every complaint of noise and work to correct any/all violations. We want all of our residents to enjoy living with us! Again, I apologize for your experience and wish you the best. Read More