Rock Valley Apartments

I have lived at Rock Valley Apartments for five years and was very satisfied. The area is very safe, growing, and conveniently located. In the five years I have been here, the property has been well managed and has always been in a state of constant improvement. Highly recommended.

Honestly, do not rent here.

There is a reason why there are so many bad reviews about this place. The customer service is honestly abysmal; all stemming from the front office... They are confrontational, they tend to not have very accurate records, and the miscommunication amongst themselves in the front office means the tenant tends to "get the short end of the stick." Rent increased as management changed and with that they "updated" (and I use that would very lightly) SOME of the units. They… still are not worth it. They are rent and deposit collectors. They don't care if something is broken in your unit, they just care if the rent will be on time. With them being the way that they are and never fixing anything just know you won't get you deposit back even leaving the unit better than when you moved in... You'd probably meet a more honest used car salesman than the management here. Lastly, the cost of rent here is merely centered on location which is the only benefit of these apartments. Again do not waste your money or time, go somewhere else. Read More

Glad we moved! New Chicago ownership in January 2020. First thing they did was bring Chicago prices to Loves Park! They upgraded the Sue apartments w/ cheap vinyl floor planking that scratched easy( tenant will pay for this from deposit)new bedroom carpet, fresh paint, new appliance, new vanities & mirrors, granite counter top. Price increased $345 per month! What was not changed was 20+ year old scratched/stained cabinets, 20+ yr old apartment washer/dyers combo, 20+ yr old toilets that… require 2 flushes, 20+ yr old tub & shower that have zero shine/luster to them! Its your $$ Read More

The manager of this establishment is a crass, insensitive, mindless, thoughtless, ignorant, nosey, witless, oafish, boorish, asinine, coarse, graceless, tasteless, tactless, clumsy, blundering, inept, gauche of a person. I haven no idea how this person was able to obtain any job let alone a job as a "manager" of an assortment of apartments and townhouses. In the winter after a heavy snow, it takes him more than a day most of the time to plow the parking lots which is preposterous and when you… mention it to him he brushes it off and does nothing. Read More