Boulder Creek Apartments

I have been a resident here since 2021. I used to love my home and the management until recently. Unfortunately, new management has taken over in the recent months. I was anxious about this change, and now I can see it wasn't without reason. The new management is forcibly charging every resident a monthly fee for a trash valet system that has been proven to be extremely faulty and unreliable. This trash valet system made an error by neglecting to pick up our trash one evening. Because of this... and the warmer weather coming in, ants crowded the trash can before we were awake and able to notice the trash left behind. I was then charged a violation fee without any notice for leaving my trash can outside for a single day. I had to find out about this fee when I received my monthly breakdown of my rent and called to get more details. I was then told by management that the protocol should have been to bring the pest filled trash can inside my home to avoid receiving the same violation fee in the future. After much discussion, I decided to simply pay my extra fee and move on. However, I wanted to take the time to write this review in hopes that others don't fall for the pretty trap that the new management has laid out. Good luck to anyone out there apartment hunting! Read More

Technically, they said it could be "bat bugs," a distant cousin of the bed bug, but then it turned out to be bed bugs. They were there when we showed up, and they couldn't find any after an inspection. We finally spotted one coming from a vent, bagged it, called the inspector, and then it took a month for them to spray. I asked them if they were going to notify the neighbors, they said they would, but neighbors said that they didn't, and they certainly didn't spray their apartments. They even... had the nerve to try and fit me with the bill. Very inhospitable. Read More

This complex is divided onto two sides of the street, and the side the office is on is given a lot more attention. The units on the other side have really old carpet, rotten, dusty insulation and very dated utilities.

When my roomate and I reported that every time we use the heat, we immediately have allergic reactions to the ducts, we were told that the insulation is so old that to replace it they'd have to remove the wall. And that was the end of it.

Little is done about noise complaints (... and there are a lot of them ).

The maintenance team is top notch as far as service and always responds to calls promptly, but a time or two, they have come in without warning. Which is a huge issue.

If you have pets, forget about it. The non-refundable pet deposit is very high, on top of a monthly pet-rent. Read More

I love being here. Nice people, nice place, convenient.

I'm giving this complex a good review for being in a convenient and safe location (a police station is next door), and for being the only good apartment complex worth looking at in Jeffersontown. Other apartments are in questionable locations, with equally questionable looking occupants, though they are definitely cheaper.

The Pros:
-Updated kitchens with new cabinetry, and fairly spacious floor plans. The only thing not updated in our apartment unit was the carpet and bathroom, but neither... were in poor condition.
-Great staff! I have had NO issues whatsoever with management, and feel that they handle tenant issues pretty well. They also provide furnace filters each month to keep your furnace as functional as possible. The front office ladies are very professional and friendly.
-Maintenance comes on time! I've only had to have maintenance out once or twice, and he came in a very reasonable amount of time, and fixed the issues quickly.
-Grounds. We do have two swimming pools for the complex, and although one is visible to the main road, the other is located next to the office, with a tennis court across from it.
-Quiet. This is one of the quietest complexes I have ever lived in. I almost never hear sounds coming through the walls from nearby apartments, although I am on the third floor.

The Cons:
-Certain neighbors. It's an apartment, so you're not going to love every neighbor, but we have only had issues with one specific neighbor, and management seemed understanding and appeared to take the proper steps to handle the situation.
-Quality of the stairs and railings. There are "breezeways" outside rather than indoor hallways, so you run into rust on all of the stairways and also on the balconies. However, just recently they have been redoing the stairs (and some balconies) and re-painting them, so management seems to be aware of the issue.
-Cost. I'm used to paying less than $650 for a 2 bedroom apartment in other states, but apparently it's normal for apartments to cost more in Louisville. I pay $805, and that includes a (more reasonable than most apartments) pet fee of $25 a month.

The only reason I would leave this complex is if the area started to go downhill. I'm always trying to convince friends to move here, as it does seem to be a much nicer apartment complex than most I've looked into in the East Louisville area. Read More