The Harrison | Marc

Thank you for sharing your feedback. We're sorry to hear that your move-in experience did not meet your expectations. We understand how frustrating it can be to encounter delays and concerns so early in your residency. We appreciate you acknowledging... the efforts made by our office team to help address the move-in delay. We also take concerns regarding pest control, trash disposal, and the overall appearance of the community seriously. Our team works with residents and service providers to address these issues, and we continually evaluate ways to improve compliance with community policies. We're also sorry to hear that you feel your requests for additional communication have gone unanswered. That is not the experience we want anyone to have. We encourage you to contact our office directly so we can ensure your concerns are reviewed and work toward a resolution together. Read More

We’re truly sorry to hear about your dissatisfaction and regret that your experience has not met your expectations. We strive to provide quality living environments and excellent customer service, so it’s concerning to hear about your frustrations... with management and maintenance. Your comments regarding pests and unresolved issues are especially troubling, and we will ensure these concerns are addressed promptly. Regarding pricing, we aim to provide transparency in all fees and costs, and we apologize if there was any misunderstanding or lack of clarity. If you would like, we’d be happy to review your account with you in detail to address any discrepancies or questions you may have. We take your concerns seriously and value your input as it helps us identify areas where we need to improve. Please feel free to reach out to our office directly, as we’d like the opportunity to discuss your concerns further and work toward a resolution. Read More

We're sorry to hear about your experience. We take your feedback seriously and are committed to improving our services. We'll ensure your concerns about the bug problem and maintenance issues are addressed. Thank you for bringing this to our... attention. Read More

Lamentamos mucho escuchar sobre su experiencia negativa. Nos tomamos muy en serio las preocupaciones de nuestros clientes y siempre buscamos mejorar nuestro servicio. Agradecemos sus comentarios y los tomaremos en cuenta para futuras mejoras.