Springbrook

This apartment management is horrible (except Brittany). We JUST moved in on February 3, 2022 and have literally been in hell every since. First, upon move in day our apartment was filthy from the old tenants so nothing was clean AT ALL! We had mold on our ceiling and a VERY leaky water heater. Jenny( the VERY rude property manager) came into our apartment with an attitude when we began to point out things that should have been fixed before we even moved in. She took pics but nothing was really… done except they came and treated the mold in the bathroom. Our laundry room stinks due to the water heater leaking so much and the air in our unit has gone COMPLETELY OUT! So we are sitting in 100 degree heat everyday since we have moved in. Me and my boyfriend are literally sweating all day and night and we have to take multiple showers a day just to stay cool. The only thing Jenny can tell us is “y’all are not giving us a chance to fix this”. If we signed a lease paid our deposit AND rent why were these problems not fixed BEFORE WE MOVED IN?? I’ll tell you why, because nobody came and viewed the unit before we moved in. They didn’t even do a walk through with us they just gave us our keys and a paper to fill out. I filled out the paper and I can only name 2 things they’ve done! It’s also other multiple issues as well. Everything in the breaker box is going out and no one has came fixed it. Our faucet in the sink is loose and has water going everywhere! The “maintenance guy” is so inexperienced that it is truly sad. He does not know how to do anything!! Now the office has stopped taking our calls. We haven’t even been offered any kind of apology or anything. We’ve just been told they are doing what they can. We haven’t even been here a month and this is sad. I would not recommend this property AT ALL! Read More