7/10/25
Severe Pest Issues and Unprofessional Management
I have only lived at Woodland Creek since March 31, 2025, and I am already experiencing serious issues that have gone unresolved. Despite being scheduled for twice-monthly pest control treatments, no one came to treat unit on July 1, 2025, even after I confirmed the appointment with Deysi during the week of June 23. Since then, the roach infestation has worsened. They're in my kitchen, inside the cabinets, and even in my children's bedroom. This is a major health and safety concern, especially... for families with kids. When I went to the leasing office on July 7, 2025, to address the issue, I was met with hostility and refusal of assistance from the office manager, Michelle. Her tone was aggressive and unprofessional, and she instructed the rest of the staff not to speak to or assist me unless I went through her directly. The encounter left me feeling attacked, dismissed, and hopeless that my concerns would be resolved. Despite requesting to escalate the issue, I have not been given any contact information for corporate or offered any real help. If this is what its like within the first few months of living here, I can only imagine what the long term would look like. I would strongly caution anyone considering this property especially families or anyone who values timely maintenance and respectful management.
Review from Apartments.com
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