Haven on the Lake Apartments

When I moved in, my apartment was filthy! I signed a nine months lease because I knew I was moving out. The apartment had a strange smell. Several pages in the lease mentioned bed bugs, but the agent said there wasn’t a bed bug problem. Yeah, ok..

There are not many 3 bedroom apartments available in the area so I thought this would be worth it. I was wrong.
I moved in less than a month ago and twice now I've been without A/C for 6+ consecutive days. The fact that we are several days into an extreme heat warning hasn't been enough to get the maintenance team moving on this. Yesterday they told me they came by three times but I wasn't home to let them in. Of course I wasn't there, it was over 90 degrees inside, so I gave them permission to… enter without me. Not once did they try to contact me by phone or email, just a knock at the door of a sauna.
Communication with management is virtually non-existent except when they are asking for money that I didn't actually owe. Each time I reach out I get lies and excuses. They want immediate notification of mold, which I gave on my initial inspection report, and then followed up on 2 weeks later. It still hasn't been addressed. The laundry list of items I noted in my initial inspection was moved from open status to cancelled today without the work being done. Why? I have no idea. There is no communication!
If you're looking to move in, you're going to have to accept the apartment "as is" and hope nothing goes wrong. I'd look somewhere else.
The management response will certainly say they want the opportunity to address my concerns. What a joke. I've tried to address my concerns, but it all falls on deaf ears. Read More

Horrible maintenance, poor communication, and after signing lease you won’t hear from them again. You can go weeks without a working sink or a carpet/floor leak that causes damages and foul smells. Unless you annoy them with the same annoyance of not having the issues fixed. We’ve spoken to neighbors and they’re in the same boat. Location is ideal, yes, but the attention to the property and its residents are irrelevant. No courtyard lights for residents to safely get in and out at night of their… cars. No action was taken for snow storm besides salting some sidewalks. Find somewhere better for yourselves. Run! Read More

This entire apartment complex is a waste of money. They don't maintain anything. The amenities are always broken or closed and there is trash everywhere. They can't even have the grass cut regularly or have the dumpsters emptied often enough.

They will also not fix any maintenance issues. The apartments are old and constantly have issues. Their response is to say it's fixed without even coming through the door to do anything!

I have had a leak for two years! They finally fixed it and I have… another leak! It is impossible to get anyone on the phone. I have to go in person and then they just write my name and phone number down on a post-it and say they will call. They never call back and still don't fix it.

The office people are unhelpful and rude. They never bother to help once the lease is signed. Then they'll raise the rent 20% every year. Read More