West End Terrace Apartments

Terrible service after you sign the contract. Rude and irresponsible staffs. Managers were not friendly to the residents. They failed to fix residents' plumbing issues, bathtubs, toilets, fridges, and heat. The rent is low for a reason. My friend and I both moved out as soon as we could when the lease ended. Residents' cars got stolen and car windows got smashed. License plates got stolen. But the leasing office just ignored the issue. Avoid this apartments and other properties owned by the… Mills Properties! It is not worth the price or location for the constant issues and unresponsive and rude management.
They always asked the users who left bad reviews to reach out to them to "work towards a resolution". Guess what? The old manager was fired recently and they can't even find a new manager. Read More

There are some upsides and many downsides to this place.
Location is convenient and apartments are spacey and decent for the price, maintenance staff are very kind.

Management is bad. At the end of my lease, they charged me for “repairs” by sending an email to an account I had specifically told them I do not use anymore, and sent the bill to a collection company after only 3 days without ever calling me or making sure I received their message.

Other issues are: slow and unresponsive to… repair requests, parking lot gets a lot of vandalism at night (gated parking is not very effective as doors often stay open most of the night), thin walls that make it hard to sleep if neighbors have pets or are playing music, slow snow removal, rude management in response to any concerns. I had a tree branch inside the parking lot fall on my car and break the window, only to be told by management that it is not their issue that they didn’t properly maintain trees inside their property. Also, make sure to see your own apartment before signing. Pictures they have posted are misleading.

Overall, not a bad place, but very bad management. You can find something safer, closer to medical campus for the same price or a little more expensive with much better service. Read More

This apartment complex has its pluses and minuses. Lived here for a year in an unrenovated 2 bd/2 bath unit that was on Maryland Ave. The benefits are in-unit laundry, which does save money in the long run, relatively large space for a reasonable price, and quick access to the CWE and WUSM/Goldfarb/STLCOP campuses with some physical separation (which was important to me). The downsides are mainly related to the quality of the units, which is because I lived in an unrenovated unit. The cabinets,… flooring, and borders of carpet to wall are pretty poor. Two other small quirks in the same field are that a) For some reason the bathroom sink fills up with water every time the washing machine is run, and b) The limiters/aerators they placed on the sinks reduce the water flow to a trickle. The office staff are quite responsive, if slightly uncoordinated, and the maintenance people are great. My recommendations would be to get a unit not on Maryland as for some reason people like to floor it on the intersection of Maryland and Taylor, and to get a renovated unit if you can. Read More

Was very excited about this apartment complex but extremely disappointed upon move in. Our apartment was in no way shape or form "move-in ready". There is SUCH a long list of things wrong with it. On top of that, whatever contractor they used for putting in tubs/showers/sinks and painting were very obviously the cheapest they could find. There is bright yellow glue, caulk, paint splatter, etc. EVERYWHERE and it all looks terrible. With so many things broken and so much TERRIBLY done work on the… appliances, it has thus far been a huge disappointment. Everyone so far has been nice about the issues but unless these issues are resolved and our apartment is made actual move-in ready, 2 stars is being very generous. Read More