Arc Apartment Homes

My son was relocating across the country and found Arc Apartments on many sites. Despite typical criticisms, the place looked nice, so he set up an appointment to lease the apartment. While still in NJ, he was asked to pick a specific apartment to rent, sight unseen, from about ten that were available. He applied, consented to a background check (normally a fee is charged). After approval a lease of about 100 pages was sent and he was repeatedly pressured to sign it before seeing the apartment.… There were many drafting errors (3 different entities were listed as the landlord, for example) and unreasonable provisions (landlord had unlimited access, including to show the apartment to prospective tenants at any time with 24 hr notice, for example). The onsite manager was not empowered to discuss or correct these problems and would only advise that her boss, who was on vacation. would not make ANY changes to the lease and was unwilling to discuss our concerns. We confirmed with rental agent we would be arriving in town on a Monday and would come to the apartment intending to work out these issues, seeing the apartment and hopefully signing a lease. After a cross country drive, we arrived at Arc at 1:45 on Monday. After greeting us, the rental agent told us she had an appointment at 2 and we should come back the following day, stating she had cancelled our lease application at the direction of her boss since we hadn’t made an appointment and she had already held the apartment for more than two days (note that four weeks later, the same apartment is still listed on multiple sites as available). She then defiantly asked if we still were expecting changes to be made to the lease. Upon being told that we did as the lease was not in proper form, she repeated no changes would be made. We asked to speak to her boss, were told she was still on vacation and were asked to leave. Its no wonder the same apartments appear to still be for rent a month later. Read More