7/20/26
WORST PLACE EVER
I wouldn’t recommend this place at all! Me and my fiance have lived here for about a year and we’ve had nothing but trouble and issues with them. Unfortunately this was the only place that reached out to us so we had no other option to come here and I wished it didn’t turn out the way it did. Unfortunately again we may have to renew our lease but this place maybe wouldn’t be so bad if the property actually cared for its people. They’ve switched the property management people up front at least... three times during the year I lived here. And I feel as if each one could care less about my concerns and safety of me, my fiance, and our pets. When we first moved here we dealt with roaches for two months and not one pest control person seemed to know what they were doing and management didn’t seem to care. Apparently the unit right beside us had an infestation that was bad and I was told they were still dealing with it. I was also told our unit was clean and prepared with new appliances and a hardwood floor as promised. Of course instead we were welcomed to roaches , stained carpet, and broken bathroom vent and swinging fan that took multiple attempts to reach the office to get fixed. We’ve dealt with smelly sink water for about two weeks, a dusty vent that hasn’t been cleaned in god knows how long, a leaking water heater for three days until it was replaced. Our ice maker has been broke for about a few weeks and nobody apparently seems to know what they’re doing. They have switched maintenance so many times. There’s people who leave their giant dogs without leashes roaming around who has unfortunately came at our dogs. The neighbors are loud, rude, and nosey. You can hear music blasting almost everywhere along with shouting and I have expressed my concerns in person, through text, email, and call and all I’m getting told is that they’re new or trying to learn the ropes. It’s been like three months I’m tired of being patient and understanding. I’ve been talked to like I’m naive, dumb, or a burden. It feels as if every attempt I made is brushed off and not cared for and that is not a community you want to live in. So here I am hoping to reach through to some higher ups above property management or someone who will actually listen and care. Since every attempt I make is ignored.
Review from Apartments.com
Property Manager at Willow Creek Apartments responded to this review
We're sorry to hear about your experience and understand your frustration with the management, maintenance, and communication issues. We take these concerns seriously and would like the opportunity to address them—please contact us directly so we can... assist further.
