ARIUM FreeMoreWest

This complex is awful at communication and they’re happy to screw you over. When my boyfriend wanted to end his lease to move in with me, he received 5 different answers from the complex’s front office about what he needed to do, and pay, in order to terminate his lease. Despite being told he was good to go, they sent him to collections for a month’s worth of rent he was told he wouldn’t need to pay. The staff also changes frequently, so I guess no one enjoys working for them either.

Arium is a great place to live , can’t beat the location with several food options and grocery stories in the area . The staff is very welcoming and likes to get to know there residents.

- Parking situation is awful - you are allowed one (1) parking pass per person on your lease. There are not enough resident spots for this, so even the residents need to use the visitor parking spots when people come home at night. There are only 6 visitor parking spots for the entire community. If you have more than one car, they will do nothing to work with you on that. If you have friends spending the night, good luck finding a visitor spot for them to park in. The management is also very... happy to call the tow truck every time they see a non registered car parked in a spot after 8pm, which costs 200$ for a drop fee if you catch them before they take you to an impound, or 200$ + 60$ a day if they do impound it as they do not notify you if your car or your friends car is towed. They claimed that the road in front of the complex is city owned and operated and therefore not under their jurisdiction, but to work around this they have a CMPD gaurd on site to give approvals for towing off the public road as well. Good luck with parking after work, or having friends over.

- Miserable renter/management relations - NOTE: Pre Arium complaints as I moved out shortly after the Arium acquisition.
Upon moving in, there was a lot of damage from the previous resident. Upon giving the front office this information they said it would be taken care of before I moved in ( 2 weeks after I told them about it). None of it was fixed at the time of move in, and not acknowledged by management at all. I also had to wait for 5 days for a key to be made so I could start moving in, after I gave them a weeks heads up to my move in date.

They also raised the rent by $200 every year. Not worth without any additional admenities.

Good food and drink in the area though, and close to all the fun things to do in Charlotte.

Good luck, would not recommend. Read More

This apartment complex was called Morehead West Luxury Apartments until about 2 months ago when Arium took it over. You can tell 'Luxury" is no longer in the name! For all you prospective residents BEWARE!
Arium... If you are going to take over a property at least take it over in excellence. Every email that I have received from the office has a spelling or punctuation error. Corporate if you don't believe me, check for yourself. The trash cans overflow and there is trash in the breezeways. For... weeks they didn't have any wipes for the gym. When they finally put some in they put 1 small Clorox container that lasted about 3 days. Its not hard to put cleaning solution in a spray bottle with a roll of paper towels. Even finding paper towels to dry your hands off in the bathroom was nonexistent. I asked the office if they could replace the yoga mats because the ones they have are disintegrating. She said that was an easy fix and she would order some right away. Three weeks later...nothing. I know you have a line item in your budget for gym repairs. Why don't you use it? The pool has been closed for almost 3 weeks because they failed inspection when they had to replace a filter. I get it. Stuff happens. It takes time to get the part and install it. But if you were operating in excellence the pool wouldn't be closed. Now they have implemented a new parking system in which visitors can't park unless they pay. FYI it's $3 per hour so if you have any guests coming they will either have to pay to park, find street parking or snag 1 of only 4 visitor spots that don't require you to pay. Good luck :) Also if you are up for renewal your renewal offer will probably be an increase of 20% or more. Yep, you pay more for less. I know renewals are based on the surrounding market and I checked at other complexes and their average renewal rate increase was less than 20%. The office staff is very nice and I don't think it is entirely their fault because to some degree their hands are tied by a company that wants 5 star reviews and excellence but severely misses the mark. Read More

Your car will likely be vandalized at some point
The staff is indifferent towards your concerns. People can’t visit you because they tow. The location is not great and the amenities are falsely advertised