Canopy at Baybrook Apartments

I want to talk about my experience with this apartment and why I will not be renting with them . First let me say I had a tour booked Thursday at 11:30 am which I had setup days ago calls me the day of and tells me that they got three people booked at the same time and I will have to reschedule. I told her I took off work and drove two hours to get there and I can’t reschedule and she asks can I come right now I said no I am at another apartment tour and asked could I come later she says we are… all booked up so your just going to have to reschedule after I told her I drove two hours and took off work to come see them and potentially give them money. If you can treat a potential client like that how do you treat your guests ? You could’ve said is it ok to show the apartment to all three people it’s just a tour and I have done tours at other apartments that did group tours . Then I felt like she didn’t care and her comments showed me that and that my time isn’t valued and I don’t need to live at a place that can treat people like that and she really thought I would come back again and come see that place lol why ? Y’all not the only apartments and I don’t give my money and time to anyone or place that doesn’t respect me or my time . I was never given an apology and have never been treated so poorly. I have found another apartment too that day since they canceled and will be leasing with them . I made this comment so that i promise you this after my post yall will monitor whose booking tours and make sure it doesn’t happen again also if you saw that why not have called me days in advance to ask me to reschedule not the day of . Thank you for wasting my time and dismissing me I will never lease here in my life Read More

I've been a resident for two years now. Moved here from NYC by myself so I wanted a community that was safe and accessible to grocery stores, Starbucks, Trader Joe's, yummy dining options and still affordable. Minutes from the 4mile creek greenway trail! There's a French bakery Amelie, Colombian restaurants, an authentic Japanese hidden gem nearby, and lots of dining diversity. There's a new brewery nearby, too. I don't really have to drive uptown to hangout when I meet up with friends and can… stay local.

My apt is huge for the price and with windows that look out to a beautiful canopy of trees. I'm on the 3rd floor with vaulted ceilings and a fireplace. When my family and friends visit, they love my apt and the peace of the community. I've looked at what current apt prices are because this has been my first and only apt since my move from NYC, so just to stay in-the-know, and my rent is still better than anything else I've seen for the sq footage I receive and the convenience of location and amenities. My neighbors are friendly and quiet. I'm by the dog park so I get to meet neighbors from other buildings, too. I work remote from home and go for midday walks around the community to get some sun. It's always quiet and peaceful. Have to say, I've never seen bugs in my apt. I am on the 3rd floor, so maybe that's a thing. I think I've asked for the exterminator to come like twice in the two years more for the balcony area because I'm right by all the trees and more as a preventative thing.

The management company changed before my 2nd year here and there have been really great changes! The buildings were redone and painted, including our balconies/porches.The leasing staff is kind and attentive. Angel remembers me by name when she sees me. Amazon misdelivered a package and Armetria helped me to locate it immediately. The leasing office also puts on some cute and fun events--where you get to meet your neighbors. Maintenance staff changed and the current maintenance team is amazing. The few times I've had to make a maintenance request, my issues are quickly resolved and appliances replaced immediately, if needed. The maintenance staff is kind, respectful and knowledgeable. Lester is great!

The gym is amazing and when I was having issues with my wifi router, I was able to go work from the business center boardroom in the clubhouse very conveniently. I've enjoyed and currently enjoy living here and just renewed my lease for a third year. Read More

My experience here at Canopy has been great so far. The location was very important to me when I was searching for a place to live. Canopy is close to a lot of stores and restaurants. I've also loved being so close to the greenway. The staff have been kind and helpful with any requests I've had.

Buildings exterior are neglected. Pine trees with dead branches, very messy and bugs were a problem especially outside. Leasing company doesn't seem to care about the look of the buildings. They need maintenance. Eaves are clogged and water runs over edge. Steps are dangerous