St. Andrews Reserve

I decided to move in knowing about a patio project going on because it seemed to be isolated to one to two buildings at a time and I was told it was moving smoothly. Also the property is in a great location and the apartment itself is an upgrade from what I previously had. I decided the negative reviews may not be so bad but I found out I was very wrong. Communications about work are last minute and only over email, whether it’s patios, inspections, parking lot work, etc. The office purposefully… does not provide information unless you continue to question them further. The office also “does not know” anything. I had to contact the city to get information about permits to find out what was going on with the patio work because no work had been done in over a month. The office would not provide the publicly available information, making it difficult for no reason. They did provide a one-time concession for only my building that had been complaining. That was only after numerous people had complained and gone to the city though. They changed the lease special after I had paid the application fee and been approved for the apartment. They also tried to screw me out of a screen door that I had continuously asked about before moving in. They gave me a “broken” one after I asked for manufacturer information but the contractors that are working on my patio fixed it. Maintenance has told me numerous things that have not been true, instead of just being honest and telling me they’re unsure or working on it. We receive no warning when a neighboring apartment is being renovated so the constant noise comes with surprise. They also very poorly communicate any property work, by only sending emails about 24 office hours before the work would start and often leave out information such as which buildings or apartments are being worked on. I’ve been asked to rearrange my space and lock up animals for days without anyone coming by to do the work. Management is scummy and will try to get whatever out of you without providing any respect for your living space. Read More