The Willows at Burlington Mill

We lived there exactly one year, in which I had nothing but problems. The staff and maintenance is horrible! It's now been a month since I moved out, and just as it was when I was living there, I am still unable to contact anyone in the office! For the many problems that I had, no one was reachable! At any given point, I would send email call and leave messages, even walk over, but the office would be closed and no one would be there! And no one would ever respond back to my email or my calls.… My dishwasher was broken almost the entire year we lived there. And the shower head. We had multiple things stolen straight from our porch. Including my son's bike seat, which was ripped off from the bike rack it was locked to! I also had a problem with my rent payment once, which of course was hard to resolve given no one was there to speak to about it. I incurred a bank fee completely through fault of the office! Whenever i possible DID speak to some one, I would receive contradicting, confusing or wrong information. I would never recommend this place to anyone. I now live at a much better place, and pay less!! Do not move here, you will regret it. Even the leasing office at my new apartment, had much difficulties contacting them during my move in/ move out, in turn lengthening and making the process far more stressful. I regret spending an entire year at this place, and wish I never spent a dime on this crappy apartment. I was a GREAT tenant, always paid my rent on time, and spent probably hours all together picking up trash around the property. There is not one good word i could say about the Apartments At The Mill. I feel for the people still living there, as i had many conversations with other residents who shared the same problems and feelings. Read More