6/5/26
Customer service
I would also like to address a specific part of my interaction with the office staff. During our conversation, I repeatedly expressed that I felt like I was irritating her simply by calling to check on the status of my application. I was not calling to be difficult; I was only trying to explain the issues I had experienced with my application and the compliance section not showing as completed, even after steps had been taken to correct it.
Instead of listening to my concerns, I felt dismissed.... While I was attempting to explain my situation, she continued to focus on the compliance process, which I already understood had been completed and corrected. The conversation became even more concerning when she stated, “Well, you don’t have to move in here.”
I found this comment to be rude, insensitive, and unprofessional. Many individuals and families seeking housing through this community are doing so because they are facing financial hardships or personal challenges and are trying to improve their living situations. For many of us, housing is not simply a preference—it is a necessity.
As a parent seeking stable housing for my child, I believe applicants should be treated with patience, respect, and compassion. I understand that staff members are busy and that there are procedures that must be followed, but customer service should still reflect empathy and professionalism. My goal throughout this process has simply been to stay informed and ensure that everything required for my application has been completed correctly.
I am not asking for special treatment. I am only asking for clear communication, respect, and a willingness to listen when applicants have questions or concerns about their housing status.
Review from Apartments.com
